There is no email in Outlook outbox folder of a user when he sends an email from CRM RRS feed

  • Question

  • Hello,

    I am stumbled into an issue which occurs with MS CRM 2013 build 
      - Server side synchronization option is enabled in MS Exchange section. 
      - CRM Users' mailbox settings are "Server side synchronization or email router". 
      - The option "Track e-mails sent between CRM users as two activities" is enabled in System settings.

    When user A sends an email to user B, the latter can see this email in his inbox folder, whereas there is no email in Outlook outbox folder of user A. Is it a bug? And is there a workaround for this issue?

    Thank you in advance.

    Thursday, March 27, 2014 8:56 AM