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Can't install Windows Valdation Tooll RRS feed

  • Question

  • Windows Update won't progress beyond the point of downloading the Validation tool - can't install. As requested I've run the Diagnostics tool and Validated and here are the results from the Windows TAB:


    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P6XDR-CYV8Y-TWG6T
    Windows Product Key Hash: JVpZOErpJ7w3XZZQICVXlXiEcOM=
    Windows Product ID: 76487-640-1473184-23093
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AFA72431-3B68-445A-930B-4F9489844353}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AFA72431-3B68-445A-930B-4F9489844353}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWG6T</PKey><PID>76487-640-1473184-23093</PID><PIDType>1</PIDType><SID>S-1-5-21-823518204-1788223648-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1005.003</Version><SMBIOSVersion major="2" minor="3"/><Date>20040925000000.000000+000</Date></BIOS><HWID>144F346F0184606C</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{903B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Project Professional 2002</Name><Ver>10</Ver><Val>B128FD8CC4B4004</Val><Hash>Vb2e86j8DAXInLL4wCY3su2GvgU=</Hash><Pid>57058-640-0000025-16253</Pid><PidType>14</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>800ADD0D9B9BB75</Val><Hash>iH38yFqB8u+SmW3P3KYDAZo2/3A=</Hash><Pid>54186-752-6721865-17160</Pid><PidType>1</PidType></Product><Product GUID="{901A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>986E5543CB3EDD2</Val><Hash>+XuokzVgNI32sIPQU6b3wj0GWzg=</Hash><Pid>70173-745-3698835-55165</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Not sure it's relevant but in case it's relevant here's the Office Results:

    Monday, January 7, 2008 8:23 PM

Answers

  • Hello,

     

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: WGA Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Monday, January 7, 2008 9:39 PM
  • Good Morning Fruity,

     

     

    No problem hopefully the information will be able to assist you.  Please read all the information as there may be one or more sources which may assist you :-).  Also let me know if the information resolves your particular problem and if so which one of the fix actions did the trick.  Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

     

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

     

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

     

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

            Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, January 8, 2008 6:03 PM

All replies

  • Hello,

     

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: WGA Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Monday, January 7, 2008 9:39 PM
  •  

    Thanks so much Stephen. That seems to have cured that problem. Windows validated and Update doesn't try to install it any more.

     

    I checked on the Windows Update site again and there were NO Critical/High Priority Updates required but about 20 or so under the Custom option, about half of them for Windows XP. They all failed to install, jointly or singly.

     

    I appreciate that this is not your area but can you suggest where I go next? As before, there are no error messages shown and these failures do not show up in the Update History.

     

    Many thanks though for guiding me through the Validation problem

     

    Freddie

    Tuesday, January 8, 2008 1:03 PM
  • Good Morning Fruity,

     

     

    No problem hopefully the information will be able to assist you.  Please read all the information as there may be one or more sources which may assist you :-).  Also let me know if the information resolves your particular problem and if so which one of the fix actions did the trick.  Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

     

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

     

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

     

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

            Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, January 8, 2008 6:03 PM