Vista from University RRS feed

  • Question

  • Hi there, I get Windows Vista Business for educational use free of charge from my university's MSDN Academic Alliance.


    I've just built a new machine, so I decided to download and install it.  Everything went fine - but I've been having problems with my RAM.


    The problems are now fixed, but every time i log on to Vista I get a message saying "An unauthorised change was made to your licence", accompanied by "There is a problem with your licence so notifications will no longer appear" and an error code of 0xC004D401.


    It also informs me my copy of vista is not genuine - and I can do nothing but go round in circles trying to validate the software online and getting no-where!!!

    Saturday, May 19, 2007 1:21 AM


All replies

  • This is the output of the diagnostic tool:

    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Windows Product Key: *****-*****-HMDDV-TT889-VVKBX
    Windows Product Key Hash: 9pxvZtqG4oESsCmS8aLN02OC3uI=
    Windows Product ID: 89576-428-1544696-71802
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: 374795ac-850b-40a6-bf83-3fb02b40f468
    Is Admin: No
    Registry: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: M:20070519021327290-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>374795ac-850b-40a6-bf83-3fb02b40f468</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-VVKBX</PKey><PID>89576-428-1544696-71802</PID><PIDType>5</PIDType><SID>S-1-5-21-419313600-809545929-2600877899</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-E SLI ACPI BIOS Revision 0602</Version><SMBIOSVersion major="2" minor="4"/><Date>20070425000000.000000+000</Date></BIOS><HWID>E2303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Saturday, May 19, 2007 1:35 AM
  • Hello naxtek,

    Please check this post:


    If none of those programs could be causing your issue, please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your confirmation number here.  I'll contact you directly so we can figure out the cause of your issue.  If you're not in the US, please also post the name of the support agent who contacts you by e-mail once you've made the free service request.  Thank you!

    Saturday, May 19, 2007 2:16 AM