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Suddenly windows 7 is not genuine RRS feed

  • Question

  • Windows 7 became useless. Bought HP laptop from PCWorld almost two years ago, got receipt, activated my windows on: 13 February 2010 Was able to download MSE, get updates etc. but now for no reason it reports that it is not genuine. Only MSE definition update were installed and nothing else. The sticker on back of my laptop is blured(rubbed) as time passed (all those stickers do)

    Report:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {44EA775B-D35A-42D6-B6B8-98D84462D9F5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\karstaa_saule\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{44EA775B-D35A-42D6-B6B8-98D84462D9F5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2734212446-1024210223-1169156299</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="4"/><Date>20101221000000.000000+000</Date></BIOS><HWID>50B93607018400F8</HWID><UserLCID>0426</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65595</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1062-7600.0000-2612012
    Installation ID: 000306099940716621964960700044917442367114558356061481
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 1
    Trusted time: 17.09.2012 17:36:40

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:17:2012 17:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAIAAQABAAAAAgABAAEAeqjuyaaoTjS87Hp/ZDj2ZdYV3oj4frD2bg5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm

     
    Monday, September 17, 2012 4:44 PM

Answers

All replies

    • You can reactivate your Windows 7 installation by performing the following:

    1. Click on the Start button and in the Start Search box type in: slui.exe 3 and click on the icon that appears.

    2. Type in your Windows 7 Home Premium 25-character product key that is affixed to your HP computer.

    3. Follow the instructions for phone activation (no charge).


    Carey Frisch

    Monday, September 17, 2012 4:54 PM
    Moderator
  • Step two failed due error 0xC004E003.
    There are no links or instructions afterwards. Please help. 
    Monday, September 17, 2012 5:17 PM
  • You MUST change the Key to the one on your COA sticker -  NOTone found using a Keyfinder tool.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 17, 2012 5:23 PM
    Moderator
  • The sticker on back of my laptop is blured(rubbed) as time passed (all those stickers do)

    or i missed something and it iss located somewhere else? I dont know what you are writing about.. 


    • Edited by DzintarsJ Monday, September 17, 2012 5:29 PM
    Monday, September 17, 2012 5:28 PM
  • You'll need to contact HP Support for assistance.

    Carey Frisch

    Monday, September 17, 2012 5:30 PM
    Moderator
  • And what do I ask them? Never had such problem....
    I can read 8 character code thought, can that help me in any way? in the corner of sticker. 

    Edit: Windows just asked to validate again and it passed offering me MSE IE9 etc.. however nothing changed in system.. WHY? 


    • Edited by DzintarsJ Monday, September 17, 2012 5:49 PM
    Monday, September 17, 2012 5:35 PM
  • Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

     

    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

     

    In such circumstances, the only things you can do are

     

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread

    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website

    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

    4) a reformat and reinstall using the manufacturer's recovery media

    5) purchase a new license for Windows (or a new computer)   

    #1 almost never works with your symptoms.

    #2 may work

    #3 may cost more than purchasing a new OS

    #4 may not work

    #5 will work - but costs

    There *may* be an alternative solution though, if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key
    is blocked (they should then ask for confirmation of your Product Key). Explain
    to them your problem, that you need to change the Key to the one on your sticker,
    but that the sticker is unreadable (could they please supply a replacement
    Key?). Hopefully they will ask for documentary proof of the sticker, in the
    form of an email with a picture of the affected sticker - and you can proceed
    from there.

    Sometimes it takes
    two or three calls before you get an operator who actually knows and uses this
    procedure - but I know that it can and does happen.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 17, 2012 5:50 PM
    Moderator
  • Also I noticed, when booting up it reports that serial is not found (top left corner) will try to reflash bios and see if something changes, currently waiting to disk management, shrinking a volume - want to keep my files thought.

    Life is a pain for normal people.

    Thanks for quick responses and explaination.
    • Edited by DzintarsJ Monday, September 17, 2012 6:14 PM
    Monday, September 17, 2012 6:13 PM
  • Thatone is definitely down to HP to solve - you should contact them and explain your problem.

    it's possible that solving that would also solve your SLIC table problem.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 17, 2012 6:40 PM
    Moderator
  • Yep comfirmed, almost all bios details are gone, serial, product ID etc... Flashing did not help, will try to search in google for solution thought, can not be asked to speak over the phone in different language than my mother language.. 

    Also cannot be asked to send my laptop away.. .

    • Edited by DzintarsJ Monday, September 17, 2012 7:15 PM
    Monday, September 17, 2012 6:45 PM
  • Only HP can resolve the BIOS problem. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Tuesday, September 18, 2012 12:27 AM
    Answerer