invalid product key RRS feed

  • Question

  • I understand now that the key code on my desktop is not the right one.  However, the other 2 places to find it (certificate or email) we no longer have.  The software came preinstalled on our Dell computer.  How do we find out the assigned product key or else get a new one?
    Thursday, April 8, 2010 4:27 PM


  • Hello is it friday yet,

    My understanding that when you buy Office to be installed on a new computer that you are buying from Dell, they will include the reinstall CDs and the Product Key in the documentation that came with the computer.  If you are unable to find the documentation that contains the Product Key, there is no way for Microsoft to know which Product Key they gave you so we would not be able to replace it. The only thing I can suggest is contact Dell.

    Sorry I couldn't be more help,

    Darin MS
    Friday, April 9, 2010 12:51 AM