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  • Question

  • Hi,

    I have posted a question 5 days ago in the "Visual Studio Unit Testing" forum, but hasn't received any comments yet. I have a MSDN account and have read somewhere that I would get help from MS within two days. Why isn't this happening ??

    BR

    Peter


    Tuesday, December 20, 2011 8:12 AM

Answers

All replies

  • In order to get the help with two days you need to use a special login that the forum system recognizes as having come from someone who has a MSDN account and wants to use the special level support available.

    If you just sign in with your normal Hotmail account the forum system just regards you as a normal user. You may or may not get support sooner or later.

    Check out MSDN to see what you need to do so that the forum system recognizes you as having a MSDN account.

     


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Tuesday, December 20, 2011 4:08 PM
  • Hi and thanks for your comment.

    The Live ID I have used here, is the same as my MSDN logon - what more must i do to make it work ??

    /Peter

    Thursday, December 22, 2011 7:55 AM
  • I - as I tried to indicate - don't know the details but I know you have to do something on the lines of telling the MSDN system that you want to use its 48-hour reply forum support system. Then you will be given instructions on how to login when posting such (supported) forum questions.

    As I wrote, contact MSDN for details. I don't have them.

    There's also the point that not all MSDN forums are covered by the system. There's a list somewhere at the MSDN site of which MSDN forums have that level of support for MSDN subscribers. If you post - even using the correct login - to one of those forums not on that list you won't get that level of support.

    (On the TechNet side for instance most of the SharePoint 2007 forums were in the system whereas (at one stage, maybe now changed) none of the SharePoint 2010 forums were.)


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Thursday, December 22, 2011 8:59 AM
  • Again, thank you for participating here, but since you don't know, you should leave it to MS staff to answer this question.

    That is the reason for this post - to get an answer from someone who makes the rules.

    BR

    Peter

    Thursday, December 22, 2011 9:11 AM
  • > since you don't know, you should leave it to MS staff to answer this question.

    Well that's fine, thanks. NOT.

    I'll not bother with any of your posts in future if this is the kind of person you are.

    (I have already indicated that YOU should look up the details of how to join the supported posts system at the MSDN site. That would be enough information for any normal person to help them solve this for themselves.)


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Thursday, December 22, 2011 9:23 AM
  • Please Mike, I have asked this question to get answers - not to get comments from someone who really don't know.

    I have been MSDN member since 2004, and I think this is pretty much the first time, MS don't reply within 2 days. So what has changed ?? I need someone from MS to go behind my account to see whether something has changed or to tell me if i have excluded myself from priority support (for some unknown reason).

     

    Thursday, December 22, 2011 9:45 AM
  • Please Mike, I have asked this question to get answers - not to get comments from someone who really don't know.

    Wow, a lot of effort you're putting into this thread which you could have used to figure this one out yourself.

    (The links embedded in the following I found in a couple of minutes by reading the replies from Mike and using the MSDN Search.)

    I have been MSDN member since 2004, and I think this is pretty much the first time, MS don't reply within 2 days.

    According to your forum profile, you've only been a forum member since Jun 11, 2010. Since then you've asked one question in the Windows Forms General (which IS listed as a subscriber priority forum) that been answered within 2 days by a microsoft employee (the other one you asked there was answered by the community)

    The post you are referring to, which has not been answered, is NOT in a priority forum.

    What I can't see from your profile, is whether your Live account is linked yo your MSDN subscription. Nevertheless, you may want to try the MSDN Subscription Activation Page.

    tl;dr: Your post is not in a subscriber prioritized forum.

    Thursday, December 22, 2011 10:48 AM
  • Please Mike, I have asked this question to get answers - not to get comments from someone who really don't know.

    I have been MSDN member since 2004, and I think this is pretty much the first time, MS don't reply within 2 days. So what has changed ?? I need someone from MS to go behind my account to see whether something has changed or to tell me if i have excluded myself from priority support (for some unknown reason).

     


    Hi Peter !

    I have contacted Ed Price through an email to have a look into your mentioned thread;

    http://social.msdn.microsoft.com/Forums/en-US/vsunittest/thread/e1b00374-06b2-461d-b445-f3114bae22fa

    Thanks, Hasham


    Thursday, December 22, 2011 10:56 AM
    Moderator
  • Thank you Hasham, this is all i'm asking for.

    BR

    Peter

    Thursday, December 22, 2011 11:10 AM
  • I have contacted Ed Price through an email to have a look into your mentioned thread
    Thank you Hasham, this is all i'm asking for.

    Oh, THIS is all you were asking for? ...And here I was thinking you wanted to know why you weren't getting help from MS within two days of posting a question.

    Thursday, December 22, 2011 11:34 AM
  • First thing first - I'm not into the blame business - I am happy if my tech question is answered.

    Thursday, December 22, 2011 12:03 PM
  • Peter, it's kind of sad that there are a lot of responses to this thread but not your original one. We'll look into both issues. I'll need to find an expert on that sample.

    I'll get back to you.

    Thanks!


    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Thursday, December 22, 2011 9:03 PM
    Owner
  • > Peter, it's kind of sad that there are a lot of responses to this thread but not your original one.

    This is to put it mildly nonsense.

    The original question was NOT "what is the answer to my question" but was "why didn't I get a reply to my question". That question has two possible answers (both of which already appeared here)

    a) because the login used was not the correct one for MSDN subscriber support

    b) because the forum was not one of those with MSDN subscriber support.


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Friday, December 23, 2011 3:54 AM
  • Mike,

    You're misunderstanding Ed again (I believe). In his reply, I'm sure, Ed meant that the original technical question still had 0 responses. It is probably because nobody else tried this particular sample and nobody in that forum wanted to spend time trying to download that sample and try it.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog
    Friday, December 23, 2011 4:02 AM
    Moderator
  • I'm not misunderstanding the post from Ed.

    The original question in this thread has nothing at all to do with wanting an answer and everything to do with "why aren't I getting an answer".

    As you know if someone isn't posting as part of the MSDN subscriber system or as part of the TechNet subscriber system, there are NEVER any guarantees that a poster will get an answer to his/her question. There is thus no need for Microsoft or anyone else to provide one.

    Even if your interpretation of "original one" is correct and it is referring to the post in the Visual Studio forum rather than the original post here in this thread, there is absolutely no reason why Ed should think that it is "kind of sad" that there was no reply to it. There are lots of posts with no replies to them in all forums.

    Posting here should not be a way to get a reply to an earlier post to another forum either as this forum is for forum issues not for answering technical questions or prompting Microsoft to provide such answers.


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Friday, December 23, 2011 4:11 AM
  • Well, all you said is true, but I still will agree with Ed that when a technical question doesn't have an answer, it's a sad fact. And this is a general observation.
    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog
    Friday, December 23, 2011 4:16 AM
    Moderator
  • Thank you Ed, I appreciate your help.

    Thanks.

    Friday, December 23, 2011 7:17 AM
  • Posting here should not be a way to get a reply to an earlier post to another forum either as this forum is for forum issues not for answering technical questions or prompting Microsoft to provide such answers.
    I agree, this is not a location where i normally would place questions like this. However, i have not really been using "priority support" since it moved away from newsgroups - and I guess that I have to rediscover the MS support concept. In the "old" days I could go to my MSDN account page and find help there, today I have to read through some huge faq pages to find similar informations (if any) - and I guess I missed the good links somewhere and ended up in here (sorry about that).
    Friday, December 23, 2011 9:06 AM
  • Update... So Peter, MSDN Support said there's a list of support forums that you should have received (as a subscriber) here:

    http://msdn.microsoft.com/en-us/subscriptions/aa974230.aspx

    So if you're a subscriber and if you post to one of those forums, then they get pinged and they go there to help you. The possible issue is that you might not have posted your question in one of those forums so they never got pinged. (Or your not a subscriber for whatever reason, or there's some bug in the system somewhere.)

    Now the real issue is to get your question answered. They said they'd go try to find it and answer it.

    It looks like they sent Eric to your thread here:

    http://social.msdn.microsoft.com/Forums/en-US/vsunittest/thread/e1b00374-06b2-461d-b445-f3114bae22fa

    However, he doesn't seem to have solved it. I'll ping them again.

    Thanks!


    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Friday, January 6, 2012 1:21 AM
    Owner
  • However, he doesn't seem to have solved it. I'll ping them again.
    Thanks Ed.
    Friday, January 6, 2012 7:46 AM
  • My mind is boggling over how Peter has got three moderators going out of their way to give him undeserved attention to a random question. Ed, what about all the thousands of other questions out there not getting answered?

    Update... So Peter, MSDN Support said there's a list of support forums that you should have received (as a subscriber) here:

    This was made quite clear by me and Mike Walsh already. I suppose we can't be trusted. :D

    The possible issue is that you might not have posted your question in one of those forums so they never got pinged.

    Yes, this is a possibility and a FACT. He did NOT post in a subscriber prioritized forum. I confirmed this already. Knowing this, it does not matter whether he has a subscription or not. (End of thread? No.) I'm not sure Peter understands this even now. He as not acknowledged this in any way. Though of course it is in his best interest to keep quiet about it since he's getting all this VIP treatment.

    That said, I hope you get your question answered Peter.

    Friday, January 6, 2012 12:41 PM