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Deactivation of a Vista machine RRS feed

  • Question

  • Recently i had my laptop die which was using a version of Windows Vista Business which i received thru my University and MSDNAA. When i got my new laptop i installed the same copy of vista. When i went to activate it i got an error saying another machine used that product key. The machine it is referring to has since be fixed but the hdd was scrubbed and xp was reinstalled on it. My question is there away to deactivate that machines usage of the product key or away to regain usage of that product key for my new machine?
    Monday, December 24, 2007 7:43 AM

Answers

  • Hi Seth,

     

    It appears that to resolve your issue, you must Activate Windows using the "Activate by Phone" method. Please follow the below option that that best fix your given issue scenario:


    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, December 28, 2007 11:49 PM

All replies

  • i have had the same problem - i had the hard drive in my machine replaced (under warantee from ASUS) due to a faulty sector. It would be safe to assume that the hard drive is no longer operational

     

    Monday, December 24, 2007 1:07 PM
  • PS here is the diag tool copy if its helpfull

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-FYKPD-YK3PH-69X4M
    Windows Product Key Hash: Ooz1hC7LRgHuswbiaheQ0y2UhBg=
    Windows Product ID: 89578-OEM-7318002-51106
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5D26F388-D4DA-40D5-8F43-79A985064A7D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5D26F388-D4DA-40D5-8F43-79A985064A7D}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-69X4M</PKey><PID>89578-OEM-7318002-51106</PID><PIDType>3</PIDType><SID>S-1-5-21-369123324-3306237967-1457952483</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>F3JC                </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>304    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070126000000.000000+000</Date></BIOS><HWID>35333507018400EA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>AMI   </OEMID><OEMTableID>OEMSLIC </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Monday, December 24, 2007 1:13 PM
  • Hi Seth,

     

    It appears that to resolve your issue, you must Activate Windows using the "Activate by Phone" method. Please follow the below option that that best fix your given issue scenario:


    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, December 28, 2007 11:49 PM
  •  Darin Smith MS wrote:

    Hi Seth,

     

    It appears that to resolve your issue, you must Activate Windows using the "Activate by Phone" method. Please follow the below option that that best fix your given issue scenario:


    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

    Thank you,

    Darin Smith

    WGA Forum Manager

    Saturday, December 29, 2007 4:36 PM
  • I installed a (separately purchased) OEM Vista home premium on my laptop shortly after I bought it, because I was having trouble with the XP it came with.  Recently my laptop was stolen.  The Vista DVD is still in my posession and now I would like to install it on my regular PC.  I already know it will not accept the new activation as the Vista is activated on the laptop.  There is a large possibility that the Vista on my laptop is still being used on a regular basis.  Is there any way to solve this as well? 

    I am not entirely sure that the person doing the voice activation can do the necessary things to unregister the laptop's OS since we're talking about an OEM package (which is exactly the sameas the regular version except for the lack of a thick manual, a cardboard box and a price difference of a few hunderd dollars).

     

    Excuse my bad english, it isn't my native nor my secondary language.

     

    Saturday, December 29, 2007 7:19 PM