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I have a legal version of Microsoft Windows Home Premium since 2009, but for the last two weeks it keeps telling me it is not genuine! RRS feed

  • Question

  • I believe, as mentioned in this forum and on the Internet by others one of the recent Microsoft Windows updates caused the"False Positive" Genuine Advantage error 0x8004fe22 popping up on my Dell laptop for the last 14 days (see PDF results of the Genuine Advantage Diagnostic Tool below). The laptop was purchased from Dell in 2009. Dell updated and activated Windows 7 Home Premium in August of 2009 successfully (see below). Trying to resolve it online by downloading/installing/running the "WindowsActivationUpdate.exe" will give us an endless hourglass with no positive results. Microsoft asks to purchase an update for $109.00. I hope it is not Microsoft's cynical way to raise additional "upgrade" funds from the simple ignorant elderly.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PHMJD-H6WFF-3JFG9
    Windows Product Key Hash: MDozAz6ccP1R2XxzRxgu6Gn4RRo=
    Windows Product ID: 00359-OEM-8882432-58635
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {C9549450-04CD-4D8F-93B0-F957342BFEEF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C9549450-04CD-4D8F-93B0-F957342BFEEF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3JFG9</PKey><PID>00359-OEM-8882432-58635</PID><PIDType>3</PIDType><SID>S-1-5-21-2567437654-698764886-1245489548</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1340</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090908000000.000000+000</Date></BIOS><HWID>27B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B7329F7DAA184DC</Val><Hash>DphMBe9f82H/SWDx3K7ZMBasObk=</Hash><Pid>54186-760-2673746-17125</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-824-358635-02-1033-7600.0000-3362009
    Installation ID: 004004227696264982874662462052412895823712044913687366
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3JFG9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/2/2015 6:46:42 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 1:2:2015 16:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GFg4LznUMP4SZaZAE5eOIShWofcIjCoRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            NVIDIA        MCP79   
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG  
      SLIC            DELL          QA09   
      OSFR            DELL          DELL    
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst


    • Edited by fdohmann Saturday, January 3, 2015 12:33 AM
    Friday, January 2, 2015 11:57 PM

Answers

  • I've uploaded a file - sluicom64.zip - to my OneDrive at  Noel's OneDrive

    Please download and save it to your desktop.

    Right-click on the saved file and select Extract all...

    Save it to the default location

    This should create a file sluicom64.reg

     right-click on the file, and select Merge

    Accept the warnings, - you should then get a 'Success' message.

    Close all windows, and reboot twice

    Run another MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, January 3, 2015 2:31 PM
    Moderator

All replies

      • Download and install KB 3024777.
      • Reboot. Then, for the heck of it, reboot again.
      • Click Start, right-click Computer, choose Properties, and look at the bottom to see if you've been activated. If you haven't, click the link to Activate Windows Now. Reboot again.

      If Windows continues to report that you aren't genuine, you should go through the steps to activate Windows over the phone.


    Carey Frisch

    Saturday, January 3, 2015 3:44 AM
    Moderator
  • Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S              

    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, January 3, 2015 10:20 AM
    Moderator
  • As recommended, I downloaded/installed and ran the WindowsActivationUpdate.exe with no success (endless hourglass), ran CHKDSK and SFC  as Administrator and your three Registry commands. Here is the result:

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>

    Saturday, January 3, 2015 1:55 PM
  • I've uploaded a file - sluicom64.zip - to my OneDrive at  Noel's OneDrive

    Please download and save it to your desktop.

    Right-click on the saved file and select Extract all...

    Save it to the default location

    This should create a file sluicom64.reg

     right-click on the file, and select Merge

    Accept the warnings, - you should then get a 'Success' message.

    Close all windows, and reboot twice

    Run another MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, January 3, 2015 2:31 PM
    Moderator
  • Thanks Noel ...

    Thanks for pointing me to the "tampered" SLUI line and the missing Registry keys. The Validation Code: 0x8004FE22 is gone, the System Properties again show as before: "Windows is activated" "ProductID: 00359-OEM-8882432-58635"

    I have to add here, when I talked to MS Support (in the Philipines) last week the recommended to restore the system to a restore-point prior to December 10. This is what I did after uninstalling/hiding the Dec. 10 updates. Nevertheless, the "not genuine" pop-up appeared again even with the restored system files. I also talked to Dell Support (India!). They were very friendly and seem to know about the problem. The Studio XPS is out of warranty and support - as a courtesy - they will ship me a new "Win 7" installation disk.

    I took out the URL links, they were "not allowed" in the body/message below

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PHMJD-H6WFF-3JFG9
    Windows Product Key Hash: MDozAz6ccP1R2XxzRxgu6Gn4RRo=
    Windows Product ID: 00359-OEM-8882432-58635
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {C9549450-04CD-4D8F-93B0-F957342BFEEF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C9549450-04CD-4D8F-93B0-F957342BFEEF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3JFG9</PKey><PID>00359-OEM-8882432-58635</PID><PIDType>3</PIDType><SID>S-1-5-21-2567437654-698764886-1245489548</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1340</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090908000000.000000+000</Date></BIOS><HWID>27B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B7329F7DAA184DC</Val><Hash>DphMBe9f82H/SWDx3K7ZMBasObk=</Hash><Pid>54186-760-2673746-17125</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-824-358635-02-1033-7600.0000-3362009
    Installation ID: 004004227696264982874662462052412895823712044913687366
    Processor Certificate URL:

    Machine Certificate URL:

    Use License URL:

    Product Key Certificate URL:

    Partial Product Key: 3JFG9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/3/2015 10:50:44 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:2:2015 16:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GFg4LznUMP4SZaZAE5eOIShWofcIjCoRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   NVIDIA  MCP79  
      HPET   PTLTD   HPETTBL
      BOOT   PTLTD   $SBFTBL$
      MCFG   PTLTD     MCFG 
      SLIC   DELL    QA09  
      OSFR   DELL    DELL   
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst
      SSDT   PmRef  Cpu0Tst


    • Edited by fdohmann Saturday, January 3, 2015 5:06 PM
    Saturday, January 3, 2015 4:12 PM
  • The report looks fine now - This type of error is frequently caused by registry 'Cleaners' - which do not much more than destroy the registry, slowly.

    Do you have any such things installed?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 4, 2015 5:31 PM
    Moderator
  • Noel ...

    Only our laptop used "Uniblue Registry Booster" since April 2012 without any damage similar to that. The "not genuine" screen stopped popping up, still, running Windows update should give me the MS updates beginning November 30th. Those updates from 11/30, 12/05 and 12/10 are not shown under "Installed updates" I can only view them under the "Update History" (see below, links removed!) I had everything restored before the November 30th restore point. Should I manually re-install those? BTW Now the "Turn Windows features on or off" will give me an empty window.

    Update for Windows 7 for x64-based Systems (KB3015428)

    Installation date: ‎12/‎10/‎2014 1:58 PM

    Installation status: Successful

    Update type: Recommended

    Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    More information:
    Help and Support:

    Update for Windows 7 for x64-based Systems (KB2977759)

    Installation date: ‎12/‎10/‎2014 1:58 PM

    Installation status: Successful

    Update type: Recommended

    Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    More information:
    Help and Support:

    Windows Malicious Software Removal Tool x64 - December 2014 (KB890830)

    Installation date: ‎12/‎10/‎2014 1:58 PM

    Installation status: Successful

    Update type: Important

    After the download, this tool runs one time to check your computer for infection by specific, prevalent malicious software (including Blaster, Sasser, and Mydoom) and helps remove any infection that is found. If an infection is found, the tool will display a status report the next time that you start your computer. A new version of the tool will be offered every month. If you want to manually run the tool on your computer, you can download a copy from the Microsoft Download Center, or you can run an online version from microsoft.com. This tool is not a replacement for an antivirus product. To help protect your computer, you should use an antivirus product.

    More information:
    Help and Support:

    Windows 7 Service Pack 1 for x64-based Systems (KB976932)

    Installation date: ‎12/‎5/‎2014 12:39 PM

    Installation status: Failed

    Error details: Code 800B0100

    Update type: Important

    Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update. The service pack can help make your computer safer and more reliable. A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

    More information:
    Help and Support:

    Windows 7 Service Pack 1 for x64-based Systems (KB976932)

    Installation date: ‎11/‎30/‎2014 1:27 PM

    Installation status: Failed

    Error details: Code 800B0100

    Update type: Important

    Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update. The service pack can help make your computer safer and more reliable. A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

    More information:
    Help and Support:

    Update for Windows 7 for x64-based Systems (KB3004469)

    Installation date: ‎11/‎30/‎2014 7:57 AM

    Installation status: Successful

    Update type: Recommended

    Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    More information:
    Help and Support:

    Sunday, January 4, 2015 8:39 PM
  • Forget all the other updates for the moment - you really need to get SP1 installed!

    The indications are that it should be fairly simple to fix, but this is the wrong forum to do it in.

    Please post in the the SevenForums Windows Updates forum, and I'll help you get things sorted out there...

    Please follow the Windows Update Posting Instructions  and post the requested data (in that forum) 

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 4, 2015 8:54 PM
    Moderator
  • Noel ...

    I will switch over to the SevenForums as requested and copy you there.  I received "again" the “Windows Not Genuine” message screen! System Properties show me “Windows 7 Home Premium”, Windows activation: “Windows is activated, Product ID: 00359-OEM-8882432-58635, The MGADiagnostics tool responds my version is “Genuine” (see below!)

    Today I received the 64-bit Windows 7 Home Premium SP1 Reinstallation <stockticker>DVD</stockticker> from Dell. The <stockticker>DVD</stockticker> states:  The Microsoft operating system Certificate of Authenticity (<stockticker>COA</stockticker>) is a label located on the bottom of your computer. The <stockticker>COA</stockticker> contains the product key code, which might be required to complete the operating system setup. The problem: The label on my system shows a <stockticker>COA</stockticker> for the Vista Home Premium OS. Dell updated the Vista Version to Win 7 offered for free in July of 2009. Would the same <stockticker>COA</stockticker> work for the Windows 7 Home Premium Reinstallation <stockticker>DVD</stockticker>?  Another problem would be a fresh install not only of the OS but the time required to re-install over 50 Programs properly configured and ready to run.

    I was able to reverse the restore point from before November 30 and so able to install all Windows updates including those of December 10. I again was not able to install (since August) the 64-bit Windows 7 SP1 update KB976932 see below and received the error code 0x800B0100. I downloaded and ran the 64-bit System Update Readiness Tool three times followed by the “Fix it” KB 956702 to no avail. Is the amount of single updates (292) I received since December of 2009 a problem to install Service Pack 1?

    The earlier tampered Registry entries did not show up. Checking the System Registry entries related to SLUI.EXE:
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0
        (Default)    REG_SZ    SPPUI 1.0 Type Library
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\0
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\0\win32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\FLAGS
        (Default)    REG_SZ    0

    C:\Windows\system32>
    Results Running the Microsoft Genuine Advantage Diagnostics Tool:
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-PHMJD-H6WFF-3JFG9
    Windows Product Key Hash: MDozAz6ccP1R2XxzRxgu6Gn4RRo=
    Windows Product ID: 00359-OEM-8882432-58635
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {E6C3E0E3-05D6-436B-814C-BCF31272682A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E6C3E0E3-05D6-436B-814C-BCF31272682A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3JFG9</PKey><PID>00359-OEM-8882432-58635</PID><PIDType>3</PIDType><SID>S-1-5-21-2567437654-698764886-1245489548</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1340</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090908000000.000000+000</Date></BIOS><HWID>27B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B7329F7DAA184DC</Val><Hash>DphMBe9f82H/SWDx3K7ZMBasObk=</Hash><Pid>54186-760-2673746-17125</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-824-358635-02-1033-7600.0000-3362009
    Installation ID: 004004227696264982874662462052412895823712044913687366
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3JFG9
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/5/2015 6:44:33 PM
    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 1:4:2015 17:28
    WAT Activex: Registered
    WAT Admin Service: Registered
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GFg4LznUMP4SZaZAE5eOIShWofcIjCoRso=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            NVIDIA        MCP79  
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG 
      SLIC            DELL          QA09  
      OSFR            DELL          DELL   
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst

    Installed and ran Hotfix 64-bit System Update Readiness Tool KB947821 successfully (three times) saying Installation complete,
    followed by trying to update the recommended Windows 7 Service Pack 1 for x64-based systems and receive again error code 800b0100 
    Tried to get help at http://support.microsoft.com/kb/956702 and ran "Fix it" with the following result:

    Trobleshooting was unable to Automatically fix all of the issues found. You can find more details below.
    Windows Update error.0x800B0100 Not fixed
    Cryptographic service components are not registered NOT fixed
    Service registration is missing or corrupt Fixed
    Problems installing recent updates Fixed
    Problems installing recent updates Fixed

    Tuesday, January 6, 2015 3:18 AM
  • No problem - I'll deal with everything over in SevenForums ;)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 6, 2015 6:59 AM
    Moderator