Can't get automatic campaign response

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  A campaign is created.

  In a campaign activity, e-mails are sent to the clients in marketing list successfully.

  However, clients response through replying the email could not be tracked in CRM-> Campaign->Campaign Response (even "track in CRM" is activated in outlook).

  How to solve it??

  Thanks.

  Wednesday, January 5, 2011 3:54 AM