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"unauthorized change" to windows and can't open control panel or validate software RRS feed

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    Hello, I am getting a similar message to many other posts, "unauthorized change to windows", I can't open the control panel or print, and the software version cannot be verified. I purchased this computer new from Best Buy with Vista installed. I was working on my computer and got a pop up message that unauthorized changes were being made. I can't figure out what to do. Help!





    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {F9651F62-6879-45E0-9393-DBDA4DD44712}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6001.16606]
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18215]
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159]
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6001.18167]
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\version.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18215]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6001.18157]
    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6001.18248]
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6001.18248]
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6001.18248]
    File Mismatch: C:\Windows\system32\propsys.dll[7.0.6001.16503]
    File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1009.0]
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\advpack.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6001.18131]
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\Windows\system32\msrating.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6001.18248]
    File Mismatch: C:\Windows\system32\msi.dll[4.0.6001.18000]
    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6001.18248]
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6001.18000]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6001.18049]
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ieui.dll[7.0.6001.18000]
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\query.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000]
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6001.18178]
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F9651F62-6879-45E0-9393-DBDA4DD44712}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1827327784-86962615-2479261374</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GL896UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3D    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071122000000.000000+000</Date></BIOS><HWID>DF313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>AEEEEA8D715FF0C</Val><Hash>6S2VEb98Nz5WExYqD/FU14EhchY=</Hash><Pid>81606-902-9099134-64058</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEAnJ/YPIyhWtlqWWIeCuXUVEgkNPO83/L04gw4an7yrFZ4qg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   HP      MCP51M 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC

     

    Friday, June 19, 2009 12:31 AM

Answers

  • Question
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    Hello jpatterson42009,

      You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. Whats more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.

      Your Vista, (very shortly, if not already), will flag itself as Non-Genuine, because of this issue. It may also cause Vista (and possibly other programs) to become unstable and/or not behave incorrectly (possibly the cause of your Windows Update issue). I highly recommend that you Repair Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. On the left hand side of the Control panel window, Click on "Classic View"
    4. Double-click "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using system restore"
    6. Put a check in the box that says "Show restore points older than 5 days",
    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.
    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista will report as Genuine and there is a chance that your Windows Update issue may also be resolved.

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    Monday, June 22, 2009 7:36 PM