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Windows 7 "Windows could not be validated as genuine" RRS feed

  • Question

  • Tried to download Windows XP mode on my OEM copy of Windows 7 Professional (PURCHASED FROM NEWEGG, KNOWN LEGITIMATE), got this...


    Windows could not be validated as genuine

    The validation service couldn't determine whether the copy of Windows that is running on your computer is genuine. Please try to validate Windows again. If you keep getting validation errors, try to again later or contact support.

     

    Here's my diagnostic report:

     

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0


    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-KR6Y9-X4KP2-P92CX

    Windows Product Key Hash: O56A+zJIsJMvN1trC9HFJ+dM+DE=

    Windows Product ID: 00371-OEM-9044614-97981

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {11FDD26E-177D-43E2-A7B5-3424FE7115D0}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A


    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Yadda\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{11FDD26E-177D-43E2-A7B5-3424FE7115D0}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P92CX</PKey><PID>00371-OEM-9044614-97981</PID><PIDType>3</PIDType><SID>S-1-5-21-4256887728-3982848917-4078408657</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2105   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090911000000.000000+000</Date></BIOS><HWID>23B93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.1.7600.16385


    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00180-446-197981-02-1033-7600.0000-0632011

    Installation ID: 019982250396485956111934828203149806863393322702050255

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: P92CX

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 7/16/2011 3:40:25 PM


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: PASS

    Event Time Stamp: 3:4:2011 23:28

    WAT Activex: Registered

    WAT Admin Service: Registered


    HWID Data-->

    HWID Hash Current: OAAAAAIABAABAAEAAQACAAAAAgABAAEA6GFEik6x52hU8hAzRG8OP/77SGlPrZqIzu5QYC5Gji4=


    OEM Activation 1.0 Data-->

    N/A


    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 091109 APIC1219

      FACP 091109 FACP1219

      HPET 091109 OEMHPET 

      MCFG 091109 OEMMCFG 

      OEMB 091109 OEMB1219

     


    • Edited by Yadaman Saturday, July 16, 2011 10:44 PM Adding details
    Saturday, July 16, 2011 10:43 PM

Answers

All replies

  • Diagnostic Report (1.9.0019.0)

    Don't think it matters but you are using an old MGA diagnostic. This one is current

    http://go.microsoft.com/fwlink/?linkid=52012

    I see no issues with your report however I see chrome is your default browser. I suggest you try again using Internet Explorer. Sometimes there are issues with chrome.

    Saturday, July 16, 2011 11:29 PM
    Answerer
  • "george1009" wrote in message news:d1edd571-9c54-4f58-9ad0-5c623162b967...

    Diagnostic Report (1.9.0019.0)

    Don't think it matters but you are using an old MGA diagnostic. This one is current

    http://go.microsoft.com/fwlink/?linkid=52012

    I see no issues with your report however I see chrome is your default browser. I suggest you try again using Internet Explorer. Sometimes there are issues with chrome.


     
    The usual reason for this problem is not using Internet Explorer for the download - and the OP has Chrome as the default browser :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 16, 2011 11:57 PM
    Moderator
  • I tried IE 64-bit and it reported the same error.
    Sunday, July 17, 2011 12:13 AM
  • "Yadaman" wrote in message news:a49e1200-2590-4eee-98da-5e3d554a09ea...
    I tried IE 64-bit and it reported the same error.

    Use IE   32-bit in preference (although I was under the impression that the 64-bit would also work)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 17, 2011 12:15 AM
    Moderator
  • Tried 32-bit IE, and tried reactivating with the same product key... Same problem. Here's the report with the new version:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-KR6Y9-X4KP2-P92CX

    Windows Product Key Hash: O56A+zJIsJMvN1trC9HFJ+dM+DE=

    Windows Product ID: 00371-OEM-9044614-97981

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {11FDD26E-177D-43E2-A7B5-3424FE7115D0}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Yadda\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{11FDD26E-177D-43E2-A7B5-3424FE7115D0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P92CX</PKey><PID>00371-OEM-9044614-97981</PID><PIDType>3</PIDType><SID>S-1-5-21-4256887728-3982848917-4078408657</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2105   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090911000000.000000+000</Date></BIOS><HWID>23B93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00180-446-197981-02-1033-7600.0000-1972011

    Installation ID: 019982250396485956111934828203149806863393322702050255

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: P92CX

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 7/16/2011 5:18:54 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 3:4:2011 23:28

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAIABAABAAEAAQACAAAAAgABAAEA6GFEik6x52hU8hAzRG8OP/77SGlPrZqIzu5QYC5Gji4=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 091109 APIC1219

      FACP 091109 FACP1219

      HPET 091109 OEMHPET 

      MCFG 091109 OEMMCFG 

      OEMB 091109 OEMB1219

     

     

    Sunday, July 17, 2011 12:19 AM
  • "Yadaman" wrote in message news:f6a0a9ff-100e-457c-b88c-511dfcff2bc0...

    Tried 32-bit IE, and tried reactivating with the same product key... Same problem. Here's the report with the new version:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-KR6Y9-X4KP2-P92CX

    Windows Product Key Hash: O56A+zJIsJMvN1trC9HFJ+dM+DE=

    Windows Product ID: 00371-OEM-9044614-97981

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

     


    There is no problem with either validation or activation as far as the report is concerned - the problem must be elsewhere.
    Have a look in the Answers forum here for assistance.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 17, 2011 7:51 AM
    Moderator