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OEM version of Windows 7 Professional now reporting as "not genuine"

    Question

  • I have a HP laptop that was purchased with an OEM version of Windows 7 and paid extra for a "Windows XP downgrade". After some experience with Windows 7, we decided to upgrade the "downgrade". We installed Windows 7 from the OEM disk provided by HP. It did not ask for a product key - it just installed, and validated without any problem. (I cannot find a product key ANYWHERE - not on the machine OR in the packaging) We then proceeded to reinstall all of our application programs, and ran with it successfully for a number of weeks - at least a month, maybe longer. NOW we are presented with a screen that says "Windows 7 build 7600 - this copy of windows is not genuine". Did we get ripped off by HP? I really just want windows 7 to work - would prefer to avoid the aggravation of completely reloading the system . . .

     

    OUTPUT of MGA DIAG TOOL

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD

    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {5FE0F003-9C23-4A13-B41E-5C2A842B97F2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5FE0F003-9C23-4A13-B41E-5C2A842B97F2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3868849890-3052316527-2201614646</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6710b (RM220UT#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68DDU Ver. F.0B</Version><SMBIOSVersion major="2" minor="4"/><Date>20070802000000.000000+000</Date></BIOS><HWID>17B93607018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>154028CF76C1D00</Val><Hash>usdtN4EEGWk6njShSHfJBf0+7iE=</Hash><Pid>70141-640-7691417-57244</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-1382010
    Installation ID: 007102697970883812145755107665461292240153692786751340
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 5/18/2010 9:25:19 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:18:2010 20:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAnJ9UixTB5Er8kKBAznwSz+gE1ysVNZZeKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30C0   
      FACP            HP            30C0   
      HPET            HP            30C0   
      MCFG            HP            30C0   
      SLIC            HPQOEM        SLIC-MPC
      TCPA            HP            30C0   
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP



    Wednesday, May 19, 2010 2:34 AM

Answers

  • OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30C0   
      FACP            HP            30C0   
      HPET            HP            30C0   
      MCFG            HP            30C0   
      SLIC            HPQOEM        SLIC-MPC
      TCPA            HP            30C0   
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
    This showing you do not here a slic 2.1 marker in the bios go to there web site and see if you have a bios update for your machine ><Date>20070802 it to old for win 7 but can run vista Microsoft Windows Vista Business / XP Professional downgrade, 5.7 lbs, Lithium ion battery 5.25 hour(s), 14.1 " x 10.4 " x 1.3 " 

    found bios update this will fix it

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3687780&prodTypeId=321957&prodSeriesId=3687777&swLang=13&taskId=135&swEnvOID=4059#120

    Wednesday, May 19, 2010 2:57 AM
  • Your computer should have come with a sticker with the product key for the windows that came with that computer.  Normally this sticker is either on the side or bottom of the PC.  However, I have recently heard that some laptops have the sticker attached inside the compartment that the battery is located.

    Hope that helps,


    Darin MS
    Wednesday, May 19, 2010 7:26 PM

All replies

  • OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30C0   
      FACP            HP            30C0   
      HPET            HP            30C0   
      MCFG            HP            30C0   
      SLIC            HPQOEM        SLIC-MPC
      TCPA            HP            30C0   
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
      SSDT            HP            HPQNLP
    This showing you do not here a slic 2.1 marker in the bios go to there web site and see if you have a bios update for your machine ><Date>20070802 it to old for win 7 but can run vista Microsoft Windows Vista Business / XP Professional downgrade, 5.7 lbs, Lithium ion battery 5.25 hour(s), 14.1 " x 10.4 " x 1.3 " 

    found bios update this will fix it

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3687780&prodTypeId=321957&prodSeriesId=3687777&swLang=13&taskId=135&swEnvOID=4059#120

    Wednesday, May 19, 2010 2:57 AM
  • Your computer should have come with a sticker with the product key for the windows that came with that computer.  Normally this sticker is either on the side or bottom of the PC.  However, I have recently heard that some laptops have the sticker attached inside the compartment that the battery is located.

    Hope that helps,


    Darin MS
    Wednesday, May 19, 2010 7:26 PM