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Fresh new CRM installation Error: Record is Unavailable RRS feed

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    Hi,

    I'm creating a Fresh CRM environment that consist of several virtual machines, after installed CRM 4.0 Trial version and creating the organization, when i try to login to the CRM website on the port 5555 i get the following error : 

     

    Record in Unavailable

    The requested record was not found or you do not have sufficient permissions to view it.

    Can i please get help regarding how to solve this issue.

    find below the structure of my environment. 

     

    thanks

    Windows Server 2003 Sp2 – 32bit

    Active Directory and DNS

    Windows Server 2003 Sp2 – 32bit

    Exchange 2003 SP2

    Windows Server 2003 Sp2 – 32bit

    ISA server 2006

    Windows Server 2008 Sp2 – R2 64bit

    SQL server 2008 Enterprise; SharePoint foundation 2010

    Windows Server 2008 Sp2 – R2 64bit

    Microsoft Office 2007 SP2

    Visual Studio 2008

    CRM 4.0 Trial
    Tuesday, January 18, 2011 10:45 AM

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    No one is facing this problem ?

     

    thanks

    GKSPLB
    Friday, January 21, 2011 10:21 AM
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    Can you provide details of this error. what its showing in eventviewer or crm trace log?
    Friday, January 21, 2011 9:52 PM
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    Hi ,

    On Event Viewer the following error is being generated :

     

    Log Name:      Application
    Source:        MSCRMKeyGenerator
    Date:          1/24/2011 8:10:29 PM
    Event ID:      18958
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      MSFTENV-CRM-08.msftenv.local
    Description:
    Active Key of type : CrmWRPCTokenKey not found for scalegroup id : 00000000-0000-0000-0000-000000000000. Exception : Microsoft.Crm.CrmConfigObjectNotFoundException: CrmKey With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist
       at Microsoft.Crm.CrmKey.LoadExistingKey(Guid crmKeyId)
       at Microsoft.Crm.CrmKey..ctor(Guid crmKeyId, Boolean useCachedValues)
       at Microsoft.Crm.CrmKey.GetActiveKey(CrmKeyType keyType, Guid scaleGroupId, Boolean useCachedValues, String& algorithm). Please make sure that key management hosting service is running.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSCRMKeyGenerator" />
        <EventID Qualifiers="49152">18958</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-01-25T04:10:29.000Z" />
        <EventRecordID>1660</EventRecordID>
        <Channel>Application</Channel>
        <Computer></Computer>
        <Security />
      </System>
      <EventData>
        <Data>CrmWRPCTokenKey</Data>
        <Data>00000000-0000-0000-0000-000000000000</Data>
        <Data>Microsoft.Crm.CrmConfigObjectNotFoundException: CrmKey With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist
       at Microsoft.Crm.CrmKey.LoadExistingKey(Guid crmKeyId)
       at Microsoft.Crm.CrmKey..ctor(Guid crmKeyId, Boolean useCachedValues)
       at Microsoft.Crm.CrmKey.GetActiveKey(CrmKeyType keyType, Guid scaleGroupId, Boolean useCachedValues, String&amp; algorithm)</Data>
      </EventData>
    </Event>

    GKSPLB
    Monday, January 24, 2011 7:11 AM
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    Is the Microsoft CRM Asynchronous Processing Service in the Windows Services list, if so make sure its started? if this is not the case then an uninstall/reinstall is a good option.
    MSCRM Bing'd - http://bingsoft.wordpress.com
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    Monday, January 24, 2011 11:55 AM
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    No one is facing this problem ?

     

    thanks

    GKSPLB
    I'm also experiencing this, on a freshly installed Server 2008 R2 Enterprise machine that I've installed CRM on.
    DG
    • Marked as answer by GKSPLB Monday, February 7, 2011 7:17 AM
    • Unmarked as answer by GKSPLB Monday, February 7, 2011 7:17 AM
    Monday, January 24, 2011 5:30 PM
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    I Uninstalled CRM and reinstall it again using the Typical Mode instead of the custom. 

     

    thanks

    GKSPLB
    Monday, February 7, 2011 7:19 AM
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    http://social.microsoft.com/Forums/en-US/crm/thread/46300ea9-44ff-4f5d-ac1a-63ca13343208

    And make sure that CRM and SQL services are running with Proper user credentials.

     

    Khaja Mohiddin
    Wednesday, February 9, 2011 12:13 PM
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    You need to check the roles in active directory. all the permissions are assigned to the proper server and users.
    Khaja Mohiddin
    Friday, February 11, 2011 10:23 AM
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    Check the MSCRM-Async Service is correctly installed. Sometimes if the installation fails, the Services of MSCRM are not registered completly. If the async service is not running you got such messages like this:

    Active Key of type : CrmWRPCTokenKey not found for scalegroup id : 00000000-0000-0000-0000-000000000000. Exception : Microsoft.Crm.CrmConfigObjectNotFoundException: CrmKey With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist

    If the service is there, u have to start the service. If the service is not in the list of services, u have to deinstall MSCRM and the do a reinstall. Check at the End of the Setup-wizard that the installation was succesfull without any errors. 

    I suggest also to check in the mscrm deployment manager (Start/Programs/Microsoft Dynamics CRM/Deployment Manager) that there is at least 1 Organisation installed and enabled.

    Friday, June 22, 2012 12:49 PM