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Windows 7 is not genuine error RRS feed

  • Question

  • I have a Dell laptop with Windows 7 Home Premium installed. Have had this for a few years and now suddenly I'm getting this error Build 7601 This copy of Windows is not genuine. I also get a pop-up stating I may have been a victim of software counterfeiting. I bought this laptop new from Dell with Windows 7 pre-installed. I've tried a couple fixes I've read about online with no improvement. Appreciate any help. Below are the diagnostics requested in other similar threads. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7774028C-602E-49D4-B3A9-9DE3B283F905}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.151019-1254
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Rob\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7774028C-602E-49D4-B3A9-9DE3B283F905}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2802646114-1671533347-1367980414</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1749</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="6"/><Date>20100128000000.000000+000</Date></BIOS><HWID>E4D33807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8BD15CB9382FDBA</Val><Hash>YsI3rLQfH5KjgEz0BD5IrnvXEg8=</Hash><Pid>81602-OEM-6873344-86799</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:28:2015 13:24
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAonaMm2gNxqyaUTTlmAcQsTo4SkJWoVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CALPELLA
      HPET   INTEL   CALPELLA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALPELLA
      OSFR   DELL    DELL   
      SLIC   DELL    CL09  
      SSDT   PmRef  CpuPm

    Monday, January 4, 2016 3:51 PM

Answers

  • Sorry about the delayed response!

       Please run the following command from an Elevated Command Prompt window(1)

    Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)

     

    REG QUERY HKU

    REG QUERY HKU\S-1-5-20

    REG QUERY HKU\S-1-5-20\Environment

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

     

    Copy the whole output to your response(3)     

     

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 14, 2016 11:10 AM
    Moderator

All replies

  • I got the same thing this evening when I booted my custom machine at home.  I built this rig over 4 years ago and have been using one of my Win7 MSDN licenses.  I've rebuilt the system several times over the years and consequently activated this copy of Windows numerous times but all of a sudden, wham it's not "genuine".  WTF-ever.. It's another sneaky hidden windows update that knackered up this BS.  When reviewing installed updated it does not show as a recent install, last updating showing on 12/8/15.  However, I know I installed an updated last week and low and behold system restore shows updates that will be removed that were installed on 1/1/16.  Sadly, I didn't click <g class="gr_ gr_12 gr-alert gr_gramm undefined Grammar only-del replaceWithoutSep" data-gr-id="12" id="12">into </g>the details to get the KB number but after a system restore which claims to have failed after restore all is back to normal.  Windows no longer <g class="gr_ gr_319 gr-alert gr_gramm undefined Grammar multiReplace" data-gr-id="319" id="319">displays</g> pop-ups claiming not to be genuine and in the System Properties window, Windows shows as activated.

      I would look at any recently installed updates and rip them out.  I've started to wonder if this is in retribution for removal and hiding of KB 3035583, the annoying as all hell Win 10 upgrade BS. 

    Tuesday, January 5, 2016 3:59 AM
  • Sorry about the delayed response!

       Please run the following command from an Elevated Command Prompt window(1)

    Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)

     

    REG QUERY HKU

    REG QUERY HKU\S-1-5-20

    REG QUERY HKU\S-1-5-20\Environment

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

     

    Copy the whole output to your response(3)     

     

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 14, 2016 11:10 AM
    Moderator