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Reinstalled Windows with my genuine Windows XP Pro key and I am failing validation when I update my pc. RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-XWK69-B6F2H-RBR7J
    Windows Product Key Hash: PVj/vyTeNgnQPiHSTzgTjPJsE/I=
    Windows Product ID: 55274-640-5256631-23915
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {B1F5A8AD-EE58-45A7-B191-A49F6EFF5E43}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1F5A8AD-EE58-45A7-B191-A49F6EFF5E43}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RBR7J</PKey><PID>55274-640-5256631-23915</PID><PIDType>1</PIDType><SID>S-1-5-21-1202660629-583907252-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7366</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.2</Version><SMBIOSVersion major="2" minor="5"/><Date>20080130000000.000000+000</Date></BIOS><HWID>5B573FD70184C07B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13C6F:GENUINE C&C INC|18DCD:HITACHI, Ltd|18DCD:HITACHI, Ltd|18DCD:HITACHI, Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, May 12, 2010 3:34 PM

Answers

  • Hello Arj12,

    Please answer Q1 and Q2 with specific information.

    Please answer Q4.

    These are specific items to check that are indicators of whether the disc you have is likely to be a counterfeit disc.  Your accurate responses will help us give you the best advice for what to do.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Proposed as answer by anwaromer Sunday, May 16, 2010 6:35 AM
    • Marked as answer by Darin Smith MS Wednesday, May 26, 2010 7:45 PM
    Saturday, May 15, 2010 12:15 PM

All replies

  • Hello arj12,

    The mgadiag report says the installed Volume Licensing edition of Windows XP Pro was done with a nongenuine Invalid Volume Licesning Key:

    Validation Status: Invalid Product Key
    Does the computer have a Certificate of Authenticity (CoA) affixed to it, or did you get a CoA on the retail packaging for Windows if you purchased Windows in a retail package?  If so please tell us the version and edition of Windows listed on the CoA, but do not post the product key.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, May 13, 2010 9:55 PM
    • Unmarked as answer by Arj12 Friday, May 14, 2010 10:25 PM
    Wednesday, May 12, 2010 4:59 PM
  • Hi Dan,

     

    I got the the genuine Windows XP Professional CoA on the pc. I have checked and it has the silver thing with genuine written across it.

     

    Thanks

    Wednesday, May 12, 2010 5:08 PM
  • I got the the genuine Windows XP Professional CoA on the pc.

    Hello Arj12,

    Excellent!

    Try genuine-izing your current installation by running the Product Key Updater Utility:  http://go.microsoft.com/fwlink/?linkid=45668

    Let us know how it works out :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

    Wednesday, May 12, 2010 6:16 PM
  • I've tried that and when I type in the key I get a dialog box saying "the product key you have entered matches the product key currently in use. Please try again."
    Wednesday, May 12, 2010 6:46 PM
  • Hello Arj12,

    OK, that tell us that the product key printed on your CoA is nongenuine.  This normally only happens with counterfeit software.

    Please confirm the following:

    1.  Does the partial product key from the report *****-*****-XWK69-B6F2H-RBR7J match the corresponding portion of the product key printed on the CoA?

    2.  Does your installation disc look like a genuine Microsoft hologrammed disc?  In the upper left quadrant does it have "For distribution with a new PC only.  For product support contact the manufacturer of the PC" or similar wording printed in the hologram?  Or does it have the word "Upgrade" at the three oclock position?  Or does it have wording on it regarding Volume Licensing and Volume Licensing Agreements and Product Keys?

    3.  Look very closely at the disc.  Is the hologram a thin label affixed to the top surface of the disc, or is it embedded within the plastic of the CD?

    4.  Pop the disc into a drive and navigate to the \i386 folder of the CD.  Open the setupp.ini file in Notepad.  This is a small text file with two sections.  Can you paste the second section into your next response message?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, May 12, 2010 7:44 PM
  • 1. Yes, the CoA looks genuine

    2. It is not an upgrade disk and it looks genuine(ish)

    3. If i run my finger across teh top of this disc I can feel a bump when it goes onto the hologrammed bit. Also the hologram doesn't fully cover the CD symmetrically (IE outer part of the cd isn't covered also it isn't fully circle, it seems to have mini "bumps" in it)

    Friday, May 14, 2010 10:56 AM
  • Hello Arj12,

    Please answer Q1 and Q2 with specific information.

    Please answer Q4.

    These are specific items to check that are indicators of whether the disc you have is likely to be a counterfeit disc.  Your accurate responses will help us give you the best advice for what to do.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Proposed as answer by anwaromer Sunday, May 16, 2010 6:35 AM
    • Marked as answer by Darin Smith MS Wednesday, May 26, 2010 7:45 PM
    Saturday, May 15, 2010 12:15 PM
  • No further reply from Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, May 26, 2010 7:45 PM