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Genuine copy of Office 2007 purchased from Microsoft failing OGA validation RRS feed

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    Hello - purchased a copy of the upgrade to Office 2007 directly through the Microsoft Office Online site (receipt says "DR - A Microsoft Reseller" - order #CNL12494803) on 10/18/08.

    Everything's peachy until I tried to download a template for Excel today and hit the Microsoft Office Genuine Advantage alert saying this isn't genuine software and I may be a victim of piracy (bought directly through Microsoft's own site????????????????????????????????????)

    Go through the validation steps shown in the "before you post" stickies - the online diagnostics website - all green checks. The downloaded Diagonostic tool says "Genuine". I see the "OGA Data" section says "Validation status: 101 - not activated", but when I try to activate any of the office programs, says, "This product has already been activated."

    Here is the report from the Diagonostic Tool:

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GDTF9-B9QW7-BBVH6
    Windows Product Key Hash: 5kEO8pH8rfJkr7/tAGdnxv6zALo=
    Windows Product ID: 76487-OEM-2211906-00806
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    ID: {AE966FEC-82E5-4898-85C3-F9E4CF9671F9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-231-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-231-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AE966FEC-82E5-4898-85C3-F9E4CF9671F9}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBVH6</PKey><PID>76487-OEM-2211906-00806</PID><PIDType>2</PIDType><SID>S-1-5-21-724685217-3041190829-1125067476</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>FX530XT                         </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>LA97510J.15A.0255.2007.0109.1523</Version><SMBIOSVersion major="2" minor="3"/><Date>20070109000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>301B3D5701847B7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model>FX530XT</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>37F294DA1CE23C</Val><Hash>/T4394MYr68YD4RveIQkFGo35WU=</Hash><Pid>54186-755-9211825-17320</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>45A013C8857470A</Val><Hash>mdwl+9VyAlVGhxJJ080QErNlTTc=</Hash><Pid>81605-901-0310881-65404</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:Gateway, Inc
    Marker string from OEMBIOS.DAT: Gateway,Gateway,Gateway,Gateway

    OEM Activation 2.0 Data-->
    N/A


    ------------------------------
    If it makes any difference, the Windows XP passed the Validation test:
    Windows XP Media Center Edition 2005
    Gateway (does not say OEM)


    I hope you can help me resolve this problem. If the question has been addresses somewhere in the forum, please direct me, as I haven't found the solution in the time I've been spending looking.

    Thank you,
    Terry
    Tuesday, February 10, 2009 9:48 AM

Answers

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    Hello Tiggertor,

    I noticed you have two versions of Microsoft currently installed on your computer. Please uninstall Microsoft Office XP Professional, and restart your computer. Please let us know if this resolves what you are experiencing :-).



    Thank you

    Stephen
    Stephen Holm
    • Proposed as answer by Stephen Holm Tuesday, February 10, 2009 11:13 PM
    • Marked as answer by Stephen Holm Saturday, February 14, 2009 12:21 AM
    Tuesday, February 10, 2009 11:12 PM

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    Hello Tiggertor,

    I noticed you have two versions of Microsoft currently installed on your computer. Please uninstall Microsoft Office XP Professional, and restart your computer. Please let us know if this resolves what you are experiencing :-).



    Thank you

    Stephen
    Stephen Holm
    • Proposed as answer by Stephen Holm Tuesday, February 10, 2009 11:13 PM
    • Marked as answer by Stephen Holm Saturday, February 14, 2009 12:21 AM
    Tuesday, February 10, 2009 11:12 PM
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    Hi Stephen,

    Hey, thanks for the prompt response!

    I'll give that a try and let you know.

    I never know when you upgrade if you have to leave the original there for it to work with the serial number and all. (Ha ha, here I thought doing that would AVOID validation type problems, and that turns out to be what may well be causing the problem.)

    I really do appreciate your suggestion, and will definitely give that a go.

    Thank you very much,
    Terry
    Wednesday, February 11, 2009 1:58 AM
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    Tiggertor,

    Note this section from your report:
    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Office Professional 2007 - 100 Genuine

    The validation mechanism is balking at the fact that your Office XP is showing as "not activated."

    If it were activated, then then validation system would have seen two legitimate installations of Office and would have allowed you to proceed to the template download.

    For best results, however, follow Stephen's advice because sometimes two installations of Office on the same computer may create unusual problems:  http://support.microsoft.com/kb/828956

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 11, 2009 5:11 PM
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    If that doesn't solve it...

    A solution / work around that has worked for us is to delete the data.dat file (make a backup before doing this) that is found under:

    "C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data"

    then starting up office and running an online activation.

    Once you've done that the validation should go through.

    I would maybe do the uninstallation before attempting this though.

    Good on ya MS!
    Wednesday, February 11, 2009 5:46 PM
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     Morning Terry :-),

    Please let us know if un-installing one of your Office Suites worked. Also please follow the information which Dan provided :-).


    Thank you Terry,


    Stephen
    Stephen Holm
    Wednesday, February 11, 2009 6:04 PM