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MSCRM 2011 Campaign / Phone Call Mapping RRS feed

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    Hello,

    1.) We have a CRM 2011 campaign

    2.) Based off the campaign, we are creating phone calls (Distribute Campaign Activity)

    3.) When we look at the phone calls that were created, we have noticed that the contacts' Main Phone and email are not on the Phone Calls.  However, Business Phone is being mapped.

    Does anyone know where this mapping is located?  Thanks.


    • Edited by AaronSPhoenix Monday, September 22, 2014 11:44 PM more specific
    Monday, September 22, 2014 11:40 PM

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    Hello,

    I think that we can not change the mapping between the campaign activities and the generate phone calls.

    Do you actually use the business Phone on the contact ? If not, I suggest to crate a workflow to automatically update this field with the value of the main phone call by default.

    Regards,

    Ju_li3n

    Blog: crmandme.blogspot.com Twitter: https://twitter.com/Ju_li3n "Working hard for something we don't care is called STRESS. Working hard for something we love is called PASSION"

    Wednesday, September 24, 2014 8:05 AM