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I can't activate Windows 7 after reinstallation...aaaahhhhhhhh! RRS feed

  • Question

  • Hi.  I bought a HP Pavilion dv6-2157wm, from Wal*mart, so Windows 7 Ultimate was already installed with no operating system discs included.  A few months later, the keyboard was doused with some early-morning coffee--accidentally.  A family friend reinstalled Windows 7, but now we can't activate Windows...it says it's not a genuine copy of Windows.  If anyone can help me get to the point where I can again enjoy "Activate-Windows-Now"-pop-up-balloon-free computer use, that would be wonderful.  There was a windows.old folder to be deleted, so maybe this person didn't format the hard drive correctly with partitions before installing Windows 7; I'm just not sure.  Is there a way to tell now, after-the-fact?  Any help, please, please.  Thank you.  Spencer

    I will now paste the MGAdiag findings here:  

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV

    Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=

    Windows Product ID: 00426-292-0000007-85207

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {8E417D20-7ED8-4F29-A3D8-089D92A9C60F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Lisa\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8E417D20-7ED8-4F29-A3D8-089D92A9C60F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85207</PID><PIDType>5</PIDType><SID>S-1-5-21-3363878524-4271004419-2415802917</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1C</Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>C43E3507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C532

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:26:2011 03:48

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEA6GGWx84PklOaUcZ2KFDShwTWAqZcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM SLIC-MPC

      FACP HPQOEM SLIC-MPC

      HPET HPQOEM SLIC-MPC

      BOOT HPQOEM SLIC-MPC

      MCFG HPQOEM SLIC-MPC

      WDRT HPQOEM SLIC-MPC

      ASF! HPQOEM SLIC-MPC

      SLIC HPQOEM SLIC-MPC

      ASPT HPQOEM SLIC-MPC

      SSDT PmRef CpuPm

     

     

     

     

     

     


    Friday, July 8, 2011 2:48 AM

Answers

  • Thank you, Carey.  I did contact the family friend, who it sounds like may not have a very good comprehensive knowledge of operating system installation.  It turns out there was a Windows 7 Professional  o.s. that he bought (genuine with product key), but that installation did not work.  I have that product key and discs from Microsoft.  I'll do a little more investigating before I post again.  Very complicated....so I'd rather know all that was done to this laptop before "just trying things and seeing what will work."  Thanks, Carey, for alerting me that the operating system is not the same version of Windows 7 that was originally installed.  What a can of worms!  Thanks again.  --Spencer--
    Friday, July 8, 2011 4:06 PM

All replies

  • Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV

    Your laptop is using the default trial key for Windows 7 Ultimate. You need to use the COA sticker serial number on the bottom of your laptop for which version of Windows 7 the laptop is licensed for & activate it via phone.

     

    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Click on the Start Orb & type cmd.exe into the search menu.

    Right click it & run as administrator.

    Type the following command: sfc /scannow & hit enter.

    Wait for the process to finish, when it's done reboot the system & post another MGADiag Report.



    Friday, July 8, 2011 3:34 AM
  • You can do one of two things:

    1) Order Recovery Discs for Windows 7 and reinstall the original Windows 7 operating system

    or

    2) Purchase a Windows 7 Ultimate – Full Version license and enter the 25-character product key and activate it.


    Carey Frisch
    Friday, July 8, 2011 3:55 AM
    Moderator
  • Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV

    Your laptop is using the default trial key for Windows 7 Ultimate. You need to use the COA sticker serial number on the bottom of your laptop for which version of Windows 7 the laptop is licensed for & activate it via phone.

     

    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

     



    The error above is not caused by the file actually being missing AFAIK, by by corruption in the Licensing Store
     
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Reboot and  Post back with a new MGADiag report
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 8, 2011 11:17 AM
    Moderator
  • "Carey Frisch" wrote in message news:7523ba27-8612-414f-a367-1001a6b6c99b...

    You can do one of two things:

    1) Order Recovery Discs for Windows 7 and reinstall the original Windows 7 operating system

    or

    2) Purchase a Windows 7 Ultimate – Full Version license and enter the 25-character product key and activate it.


    Carey Frisch

    BS, Carey - There's no evidence that the user has ever reinstalled the system, let alone that it's non-genuine.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 8, 2011 11:31 AM
    Moderator
  • OP stated:

     "I bought a HP Pavilion dv6-2157wm, from Wal*mart, so Windows 7 Ultimate was already installed with no operating system discs included"

     "A family friend reinstalled Windows 7, but now we can't activate Windows"

    OP's MGA Report shows:

    "Product Name: Windows 7 Ultimate"

    "Windows License Type: Retail"

    "Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV" (default for installation only if perpetual product key not initially used)

    Q.  Since when does HP sell computers to WalMart with a "retail" Windows 7 Ultimate edition installed amd no perpetual product key?

     

     

     


    Carey Frisch
    Friday, July 8, 2011 1:41 PM
    Moderator
  • "Carey Frisch" wrote in message news:7e88c9fe-f125-4af5-8cbb-12e8343a3a39...

    OP stated:

     "I bought a HP Pavilion dv6-2157wm, from Wal*mart, so Windows 7 Ultimate was already installed with no operating system discs included"

     "A family friend reinstalled Windows 7, but now we can't activate Windows"

    OP's MGA Report shows:

    "Product Name: Windows 7 Ultimate"

    "Windows License Type: Retail"

    "Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV" (default for installation only if perpetual product key not initially used)

    Q.  Since when does HP sell computers to WalMart with a "retail" Windows 7 Ultimate edition installed amd no perpetual product key?

     

     

     


    Carey Frisch

    Hmm - missed the reinstall .
    It's quite possible (and not that uncommon) for proper installs to 'lose' the Key - there have been cases in this forum.
     
    Either way, the solution is simply to enter the proper COA Key, rather than purchase anything else.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 8, 2011 2:17 PM
    Moderator
  • Thank you tb19 and others for your help.  I ran sfc /scannow, rebooted, then another MGADiag Report, pasted below.  Unfortunately, the COA sticker on the laptop has been nearly ground off from all the surfaces this laptop has been used on, and is completely unreadable.  Here's the MGADiag report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV

    Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=

    Windows Product ID: 00426-292-0000007-85207

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {8E417D20-7ED8-4F29-A3D8-089D92A9C60F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Lisa\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8E417D20-7ED8-4F29-A3D8-089D92A9C60F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85207</PID><PIDType>5</PIDType><SID>S-1-5-21-3363878524-4271004419-2415802917</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1C</Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>C43E3507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00170-292-000000-00-1033-7601.0000-1892011

    Installation ID: 006160406725251076214264273983564631220535999450158662

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 3MBMV

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Remaining Windows rearm count: 4

    Trusted time: 7/8/2011 10:14:45 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C532

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:26:2011 03:48

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEA6GGWx84PklOaUcZ2KFDShwTWAqZcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM SLIC-MPC

      FACP HPQOEM SLIC-MPC

      HPET HPQOEM SLIC-MPC

      BOOT HPQOEM SLIC-MPC

      MCFG HPQOEM SLIC-MPC

      WDRT HPQOEM SLIC-MPC

      ASF! HPQOEM SLIC-MPC

      SLIC HPQOEM SLIC-MPC

      ASPT HPQOEM SLIC-MPC

      SSDT PmRef CpuPm

     

     

    Friday, July 8, 2011 2:52 PM
  • Thank you Noel.  I'll recreate the licensing store, but will that matter if the COA sticker is unreadable?  Is there any way to retrieve the original product key if it's "lost" by the install?  And can you tell by the MGADiag report, that it was NOT reinstalled in April of 2011--or not installed properly, so the reinstall didn't "take"?
    Friday, July 8, 2011 3:01 PM
  • Noel's advice is really not applicable to your situation and won't work.

    Your HP Pavilion dv6-2157 originally came with Windows 7 Home Edition OEM preinstalled by HP.  You currently have Windows 7 Ultimate Edition Retail installed.  You cannot activate your current Windows 7 Ultimate Edition Retail installation unless you have a genuine Windows 7 Ultimate Edition "Full Retail" product key. 


    Carey Frisch
    Friday, July 8, 2011 3:26 PM
    Moderator
  • The COA key is only good for the edition of Windows installed at the factory.  Unless your computer shipped with Windows 7 Ultimate the COA key will not work with the copy now installed.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, July 8, 2011 3:52 PM
    Answerer
  • Thank you, Carey.  I did contact the family friend, who it sounds like may not have a very good comprehensive knowledge of operating system installation.  It turns out there was a Windows 7 Professional  o.s. that he bought (genuine with product key), but that installation did not work.  I have that product key and discs from Microsoft.  I'll do a little more investigating before I post again.  Very complicated....so I'd rather know all that was done to this laptop before "just trying things and seeing what will work."  Thanks, Carey, for alerting me that the operating system is not the same version of Windows 7 that was originally installed.  What a can of worms!  Thanks again.  --Spencer--
    Friday, July 8, 2011 4:06 PM
  • "relaxin67" wrote in message news:23243cf0-c4b1-4758-992e-dd6faa499963...
    Thank you, Carey.  I did contact the family friend, who it sounds like may not have a very good comprehensive knowledge of operating system installation.  It turns out there was a Windows 7 Professional  o.s. that he bought (genuine with product key), but that installation did not work.  I have that product key and discs from Microsoft.  I'll do a little more investigating before I post again.  Very complicated....so I'd rather know all that was done to this laptop before "just trying things and seeing what will work."  Thanks, Carey, for alerting me that the operating system is not the same version of Windows 7 that was originally installed.  What a can of worms!  Thanks again.  --Spencer--

    An odd state of affairs!
    Assuming that the Win 7 Pro has not been installed on any other machine, and was a Full version, then it should have worked. Do you know the source? Do you know what 'did not work' about it? (Even if it was only an Upgrade, there are workarounds to get it to work)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 8, 2011 4:12 PM
    Moderator
  • And the plot thickens:  Yes, very disturbing the more I find out about all the attempts to clean up the laptop after the "coffee incident."  So...it turns out, I found the Windows 7 Professional disc with genuine product key, but it is an upgrade; however never installed on a machine.  I don't think it can be used to "upgrade" from Ultimate, which I'm not even sure if that is genuine--I just don't know now.  I did find the ORIGINAL Windows 7 System Recovery DVD, but I don't know if I can go back to that since I can't read the Product Key on the bottom of the laptop.  Do you know if they put it anywhere else, like tucked into the battery case or elsewhere?  Would I need the Product Key with these recovery discs?  Then maybe I could do a legitimate upgrade to W7Pro....if I had any sanity left by then...
    Sunday, July 10, 2011 1:22 AM
  • If the Windows 7 System Recovery DVD came with the laptop, you should not be prompted to enter a product key.  Why?  Please see:  OEM SLP.  Please note that you cannot install the Windows 7 Upgrade edition on a computer that does not have a qualifying Windows operating system actually installed, such as Windows Vista or XP.  Unless you want to purchase a Windows 7 Professional – Full Version license.


    Carey Frisch
    Sunday, July 10, 2011 2:12 AM
    Moderator