Hi,
My computer recently started showing message "windows is not genuine" and the desktop is now black. Windows activation shows that windows is activated. I have attached the MGA output. Thanks.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XVP7Y-KB6TQ-47JDJ
Windows Product Key Hash: BA+9iwAJdRwWWjEdvUx9nzHOQIA=
Windows Product ID: 00371-153-5361751-85983
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6F64CFE3-729E-4275-A3C3-09350A9A948F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office OneNote 2007 - 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6F64CFE3-729E-4275-A3C3-09350A9A948F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-47JDJ</PKey><PID>00371-153-5361751-85983</PID><PIDType>5</PIDType><SID>S-1-5-21-3749538147-2548537256-1262570280</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Latitude D830 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion
major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>7D9C3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL
</OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office OneNote 2007</Name><Ver>12</Ver><Val>BAC9CBB5916712</Val><Hash>BBq5jS2YoXMj4HcueVyYIkO9wG8=</Hash><Pid>89397-905-0894786-63018</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Professional 2007</Name><Ver>12</Ver><Val>50682A4EFDF177A</Val><Hash>/azX3Eo+Gg8V+1ajrTB8XxZSmqo=</Hash><Pid>81605-957-1483084-65921</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App
Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-153-536175-01-1033-7601.0000-3422011
Installation ID: 003404933191638214591922869916679446140980057222177840
Processor Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL:
http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 47JDJ
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/14/2012 11:39:13 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:12:2012 19:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAeqi2hRnE/JDYQcLfRoOsn/BWbPcc6cv42gfWcCqF
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
MCFG DELL M08
ASF! DELL M08
SLIC DELL M08
TCPA
SSDT PmRef CpuPm
