Answered by:
Windows 7 is not genuine. Black Screen.

Question
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Hi,
My computer recently started showing message "windows is not genuine" and the desktop is now black. Windows activation shows that windows is activated. However, the non-genuine notification is not showing anymore. I have attached the MGA output. Thanks for your help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XVP7Y-KB6TQ-47JDJ
Windows Product Key Hash: BA+9iwAJdRwWWjEdvUx9nzHOQIA=
Windows Product ID: 00371-153-5361751-85983
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6F64CFE3-729E-4275-A3C3-09350A9A948F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office OneNote 2007 - 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6F64CFE3-729E-4275-A3C3-09350A9A948F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-47JDJ</PKey><PID>00371-153-5361751-85983</PID><PIDType>5</PIDType><SID>S-1-5-21-3749538147-2548537256-1262570280</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D830 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>7D9C3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>BAC9CBB5916712</Val><Hash>BBq5jS2YoXMj4HcueVyYIkO9wG8=</Hash><Pid>89397-905-0894786-63018</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>50682A4EFDF177A</Val><Hash>/azX3Eo+Gg8V+1ajrTB8XxZSmqo=</Hash><Pid>81605-957-1483084-65921</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-153-536175-01-1033-7601.0000-3422011
Installation ID: 003404933191638214591922869916679446140980057222177840
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 47JDJ
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/14/2012 11:39:13 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:12:2012 19:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAeqi2hRnE/JDYQcLfRoOsn/BWbPcc6cv42gfWcCqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
MCFG DELL M08
ASF! DELL M08
SLIC DELL M08
TCPA
SSDT PmRef CpuPmSaturday, January 14, 2012 9:08 PM
Answers
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That's resolved simply by resetting your desktop background in Display Settings.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, January 16, 2012 8:09 PM
Saturday, January 14, 2012 9:34 PMModerator -
Thanks. I got rid of black screen by changing the background image.
- Marked as answer by Darin Smith MS Monday, January 16, 2012 8:07 PM
- Marked as answer by Darin Smith MS Monday, January 16, 2012 8:09 PM
Saturday, January 14, 2012 11:53 PM
All replies
-
Hi,
My computer recently started showing message "windows is not genuine" and the desktop is now black. Windows activation shows that windows is activated. I have attached the MGA output. Thanks.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XVP7Y-KB6TQ-47JDJ
Windows Product Key Hash: BA+9iwAJdRwWWjEdvUx9nzHOQIA=
Windows Product ID: 00371-153-5361751-85983
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6F64CFE3-729E-4275-A3C3-09350A9A948F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office OneNote 2007 - 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6F64CFE3-729E-4275-A3C3-09350A9A948F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-47JDJ</PKey><PID>00371-153-5361751-85983</PID><PIDType>5</PIDType><SID>S-1-5-21-3749538147-2548537256-1262570280</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D830 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>7D9C3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>BAC9CBB5916712</Val><Hash>BBq5jS2YoXMj4HcueVyYIkO9wG8=</Hash><Pid>89397-905-0894786-63018</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>50682A4EFDF177A</Val><Hash>/azX3Eo+Gg8V+1ajrTB8XxZSmqo=</Hash><Pid>81605-957-1483084-65921</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-153-536175-01-1033-7601.0000-3422011
Installation ID: 003404933191638214591922869916679446140980057222177840
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 47JDJ
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/14/2012 11:39:13 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:12:2012 19:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAeqi2hRnE/JDYQcLfRoOsn/BWbPcc6cv42gfWcCqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
MCFG DELL M08
ASF! DELL M08
SLIC DELL M08
TCPA
SSDT PmRef CpuPm- Merged by Darin Smith MS Monday, January 16, 2012 8:09 PM same issue
Saturday, January 14, 2012 8:00 PM -
"blissbrother7" wrote in message news:e6149d5b-7740-4251-bc68-814a6c0ed977...
Hi,
My computer recently started showing message "windows is not genuine" and the desktop is now black. Windows activation shows that windows is activated. I have attached the MGA output. Thanks.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XVP7Y-KB6TQ-47JDJ
Windows Product Key Hash: BA+9iwAJdRwWWjEdvUx9nzHOQIA=
Windows Product ID: 00371-153-5361751-85983
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
OGA Data-->
Office Status: 100 Genuine
Microsoft Office OneNote 2007 - 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
Other data-->
SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D830 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Partial Product Key: 47JDJ
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/14/2012 11:39:13 AMOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
[MODS – please move this to the Win7 WGA forum!]There is no problem that I can see in your report – is the non-genuine notification still showing??
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, January 14, 2012 8:45 PMModerator -
Thread moved to Win7 WGA forum.
Saturday, January 14, 2012 9:09 PM -
"blissbrother7" wrote in message news:2610a987-c3bd-4377-8d0e-22b5ba406874...
Thread moved to Win7 WGA forum.
Same response applies there – thanks.please respond in the new thread to avoid confusion.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, January 14, 2012 9:12 PMModerator -
I clarified that in the new thread. Anyway, the non-genuine notification is not there anymore but the black screen is still there.Saturday, January 14, 2012 9:26 PM
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We can only see the problem if the report is run while the error is showing. Sorry. You may have had a temporary file contention or Windows' self healing capabilities may have taken care of it. It is likely the former. If it shows up again run the report while the error persists.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Saturday, January 14, 2012 9:32 PMAnswerer -
That's resolved simply by resetting your desktop background in Display Settings.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, January 16, 2012 8:09 PM
Saturday, January 14, 2012 9:34 PMModerator -
Thanks. I got rid of black screen by changing the background image.
- Marked as answer by Darin Smith MS Monday, January 16, 2012 8:07 PM
- Marked as answer by Darin Smith MS Monday, January 16, 2012 8:09 PM
Saturday, January 14, 2012 11:53 PM -
I think you may be right. It may have been a temporary error which windows resovled on its own. About the black screen...I simply changed the background image to something else. Thanks for your input.Saturday, January 14, 2012 11:56 PM
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I have combine the two threads
Darin MSMonday, January 16, 2012 8:08 PM