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CRM 2013 Online Outlook 2013 Connector Problem RRS feed

  • Question

  • Hello

    I have just upgraded to Outlook 2013 on my Windows 7 Professional laptop and subscribed to Dynamics 2013 online through Office 365. CRM works perfectly when accessed through the web version and also through the CRM 2013 app for my iPhone.

    I have downloaded the latest Outlook connector and I cannot connect to CRM through the outlook CRM connector.  I am using the same user account which I can access the browser version of CRM. I am set up as an administrator in CRM.

    The error message reads: “Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials” I have attached a screen shot of this error message.

    Can anyone help me with suggested resolutions to this issue?

    Many thanks

    Thursday, November 14, 2013 2:56 PM