Escalation feature RRS feed

  • General discussion

  • I would like to see the ability to "escalate a post."  That is, as a moderator, I would like a flag to be able to be set on a thread that allows it to be filtered by other moderators to see all "escalated" threads.  This would also allow the forum's Microsoft dev team (the party responsible for the technology of a given forum) to subscribe to an RSS fead of this filtered view, if they so choose.

    Sunday, December 14, 2008 4:29 AM

All replies

  • Great idea, thanks Phil. Product teams have asked for this as well. This is definitely a priority for us.


    Forums Product Planner, Andrew.Brenner at Microsoft.com
    Saturday, December 20, 2008 12:45 AM
  • When this is done, I hope that it will done so that only Moderators will see any signs of thread being an escalted thread.

    Otherwise if the user himself (or all users) could see the marking it would be unnecessarily putting pressure on Moderators to answer it. Pointing out to other Moderators that this thread is worthy of their attention is one thing, but putting pressure on moderators another. 

    Also there is some confusion in my mind as to what Phil is asking for. First he says it's for other Moderators and thn he says it's for the MS dev team.

    Given the choice I would prefer that this thread is for the MS Dev team as often they stay well out of things in the forums. We moderators tend to read the threads we re likely to be able to answer in any case, so such a marking would be almost wasted on us. Finally as I am unlikely to click on a "show me all escalted threads" link can we Moderators (if it is indeed for us) see the marking alongside the listing of the thread in the normal list view of the forum?

    Mike Walsh

    P.S. An addition that would be more useul to me would be to allow me to mark **for myself only** a thread that I want to revisit. I just had one that required me to do a test but as I don't have a VM handy I can't do the test now. Probably by the time I do have a VM handy there will be many more threads in the forum and I will miss the fact that I wanted to re-look at that one.
    • Edited by Mike Walsh FIN Saturday, December 20, 2008 7:13 AM P.S. added
    Saturday, December 20, 2008 7:02 AM