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Windows problem RRS feed

  • Question

  • My computer keeps giving me a pop up that says I am not running genuine windows but I am.  This pop up doesn't have anywhere for me to enter the windows key.  This has been going on for a few months now and it also won't allow the update for windows to load.  How can I fix this problem?
    Sunday, July 15, 2012 6:35 PM

Answers

  • as noted in the sticky titled : Please read before posting;

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.

    Click on the Continue button, after a short time, the Continue button will change to a Copy button.

    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Please state the version and edition of windows from your COA. do not state the product key.

    Sunday, July 15, 2012 6:59 PM
    Answerer