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Office 2k7 lost its Activation RRS feed

  • Question

  • I am a MS registered partner.

    I built my home office machine in August. Vista Ultimate and Office 2k7 Sm Bus OEM editions (My Action Pack had not been renewed and I only had XP and 2k3).

    All has worked fine until Yesterday (2/22/08).

    The long of the Short of it. Office no longer sees that it has been activated.

    Ran through the normal help and that did not help. Activation request is not coming up.

    When going into any office product and clicking on the Activate button nothing happens.

    Removed the opa12.dat file as shown in KB article

    Reopened Word, was not asked to activate. Uninstalled office, rebooted, manually removed opa12.dat (yes, it was still there). Ran disk clean, defrag, rebooted again. Reinstalled office. Opened Word, activation was not requested. Manually navigated to the activation button clicked on it and nothing happened.

     

    There was no trial software on this PC. 

     

    I need to know how to edit the Activation (in the registry?) to get Office to allow a reactivation.

     

    Below is the WGA Diag Tool results.

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-7KQ2H-JD74J-6GYWK
    Windows Product Key Hash: RdcCOGgZDatnIT4vl/+OmQx3J2s=
    Windows Product ID: 89580-OEM-7300551-33027
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {0B42DEBB-70A4-418C-A817-EAB95634634F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0B42DEBB-70A4-418C-A817-EAB95634634F}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6GYWK</PKey><PID>89580-OEM-7300551-33027</PID><PIDType>3</PIDType><SID>S-1-5-21-2340993278-1397996969-3360658854</SID><SYSTEM><Manufacturer>Shuttle Inc</Manufacturer><Model>SB86V10</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050705000000.000000+000</Date></BIOS><HWID>33323507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>652BE5661C9CB3A</Val><Hash>h8VzaPWOC8WrVspuUxjGh8uE1L8=</Hash><Pid>89451-413-6661011-66546</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Saturday, February 23, 2008 9:09 PM

Answers

All replies

  • How to troubleshoot problems that you may experience when you try to activate a 2007 Office product:

    http://support.microsoft.com/kb/919895/en-us

     

     

    Sunday, February 24, 2008 12:53 AM
  • Yes, That is the KB where I got the idea on the opa12.dat file.

    Nothing in that article comes even close to helping.

    When I choose (click on) the "Activate" button within any Office application nothing occurs.

    Removing the opa12 file and then restarting any Office application DOES NOT bring up the activation screen like it should. It allows me into the program but I cannot use the program.

     

    There must be a way to wipe the Activate buttons function in the Registry or set it to "0" and force a reactivation screen.

     

    Sunday, February 24, 2008 1:01 AM
  • Sunday, February 24, 2008 3:49 PM
  • That link is the phone number where I started the endless loop mentioned earlier.

    I went throught transfers to the same 4 departments 4 times.

    Any other ideas where a actual technician will answer the phone?

    Sorry if I sound rude but, been ther done that (4 times) and did not want the t-shirt.

     

    All I need is a way to get the activation button to ask for activation.

    Monday, February 25, 2008 2:22 PM
  • Resolution:
    Uninstall Office - DO NOT REBOOT
    Uninstall Business Contact Manage (if applicable)
    Uninstall old copies of Office if applicable (that was not my case)
    Open the Registry
    Navigate to: HKEY_CURRENT_USER / Software / Microsoft
    Delete the "Office" folder - everything in it, yes, the entire folder.
    now navigate to: HKEY_LOCAL_MACHINE / Software / Microsoft
    Delete the "Office" folder - everything in it, yes, this entire folder too.
    Exit the registry
    Open "Computer" and navigate to CIndifferentProgram Files delete the folder "Microsoft Office"
    Now reboot
    Reinstall Office

     

    Wednesday, February 27, 2008 2:21 AM