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Laptop is saying that windows 7 is not genuine, and it wont update. RRS feed

  • Question

  • Hello. 

     

    I am having the same problems as a lot of other people. As the title says the windows validation fails and my latop has not been updating for four months. I luckily have norton internet security 2010 with liveupdate. 

     

    My laptop was running very well up untill 4 months ago. 

     

    It is genuine and i did run the diagnostics tool.

     

    Here are the results:

     

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {10F43ED9-2A5D-447D-868D-E0570BB0C282}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    Microsoft Office Ultimate 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\eBazaar Laptop\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{10F43ED9-2A5D-447D-868D-E0570BB0C282}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-507944048-1622269624-866952237</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>EN Butterfly m</Model></SYSTEM><BIOS><Manufacturer>Packard Bell</Manufacturer><Version>V1.24</Version><SMBIOSVersion major="2" minor="6"/><Date>20090918000000.000000+000</Date></BIOS><HWID>05BA3607018400F8</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>GMT, normaltid(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>55A39B2AC03BD86</Val><Hash>u+u4uLijTg18svHcztt0SJv6tjM=</Hash><Pid>89388-707-0157384-65939</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Programlicenstjänstens version: 6.1.7600.16385

     

    Namn: Windows(R) 7, HomePremium edition

    Beskrivning: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Aktiverings-ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Utökat produkt-ID: 00359-00178-926-800006-02-1033-7600.0000-2732009

    Installations-ID: 003612538961514373363041736866817452387090021261585283

    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338

    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339

    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341

    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340

    Ofullständig produktnyckel: 7QJB7

    Licenstillstånd: Licensierad

    Återstående antal Windows-omaktiveringar: 2

    Betrodd tid: 2010-10-18 19:03:42

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000004840

    Event Time Stamp: 10:18:2010 19:03

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEA6GHEcfz7yrPUec5PliCaiBJ3SCR+dkbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ACRSYS ACRPRDCT

      FACP ACRSYS ACRPRDCT

      HPET ACRSYS ACRPRDCT

      BOOT ACRSYS ACRPRDCT

      MCFG ACRSYS ACRPRDCT

      DMAR       

      ASF! ACRSYS ACRPRDCT

      SLIC ACRSYS ACRPRDCT

      SSDT ACRSYS ACRPRDCT

      SSDT ACRSYS ACRPRDCT

      SSDT ACRSYS ACRPRDCT

      SSDT ACRSYS ACRPRDCT

    Thursday, October 21, 2010 9:13 PM

Answers

  • "lancelot1988" wrote in message news:4affe73b-8eed-4e6f-97c0-1d849cbea53c...

    Hello. 

     

    I am having the same problems as a lot of other people. As the title says the windows validation fails and my latop has not been updating for four months. I luckily have norton internet security 2010 with liveupdate. 

     

    My laptop was running very well up untill 4 months ago. 

     

    It is genuine and i did run the diagnostics tool.

     

    Here are the results:

     

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    Microsoft Office Ultimate 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003

     

     

    Windows Activation Technologies-->

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    You have one problem - and a couple of interesting results :)
     
    Your report shows a File Mismatch (together with another two tampered files) - and that you have two copies of Office 2007  installed, one of which is not sold by retail, but only trough organisations for use on their own machines.
     
    To try and fix the file mismatch and tampers, you need to either use System Restore to get back to a time when the system was OK, or use the System File Checker to attempt to replace the affected files....
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot
    Visit the Validation site  http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
    Reboot.
    Run MGADiag again, and post the report, and error messages in your reply.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, October 25, 2010 10:08 PM
    Thursday, October 21, 2010 10:20 PM
    Moderator

All replies

  • "lancelot1988" wrote in message news:4affe73b-8eed-4e6f-97c0-1d849cbea53c...

    Hello. 

     

    I am having the same problems as a lot of other people. As the title says the windows validation fails and my latop has not been updating for four months. I luckily have norton internet security 2010 with liveupdate. 

     

    My laptop was running very well up untill 4 months ago. 

     

    It is genuine and i did run the diagnostics tool.

     

    Here are the results:

     

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    Microsoft Office Ultimate 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003

     

     

    Windows Activation Technologies-->

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    You have one problem - and a couple of interesting results :)
     
    Your report shows a File Mismatch (together with another two tampered files) - and that you have two copies of Office 2007  installed, one of which is not sold by retail, but only trough organisations for use on their own machines.
     
    To try and fix the file mismatch and tampers, you need to either use System Restore to get back to a time when the system was OK, or use the System File Checker to attempt to replace the affected files....
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot
    Visit the Validation site  http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
    Reboot.
    Run MGADiag again, and post the report, and error messages in your reply.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, October 25, 2010 10:08 PM
    Thursday, October 21, 2010 10:20 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, October 25, 2010 10:08 PM