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Conflict with NVIDIA 8400 GS graphics card RRS feed

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    After installing a NVIDIA 8400 GS graphics card, Windows Live OneCare has basically stopped working.  OneCare says it needs critical updates that can't be downloaded, antivirus and spyware are off, the firewall has turned off and when I try to adjust settings, it says an error has occurred with OneCare and shuts OneCare down.  I have uninstalled the graphics card and OneCard remained "broken".  I re-installed the graphics card (drivers are updated and meant for Vista) and am still at the same spot.  I looked for any extra NVIDIA installed items (NVIDIA protection, ect), but only the actual drivers are installed.  Any sugggestions.
    Thursday, February 14, 2008 3:30 PM

Answers

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  • I suspect that the graphics card installation and the OneCare failure are coincidental, but I can't say that for sure. What you are describing is a failure to update to the latest build of OneCare, 2.0.2500.22, which some people have problems with due to components being replaced during the upgrade. When it fails, you encounter what you are seeing - everything off, and the error about the update.

     

    Please try the following:

     

    Reboot the PC. The run the Firewall repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2468376&SiteID=2

     

    And also the Virus and Spyware repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

     

    Reboot after the tool as completed.

     

    Then, open OneCare and click on check for updates.

     

    If this still doesn't resolve it, please contact support for help - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    *or*

    Uninstall OneCare - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=663806&SiteID=2

    Download and run the cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

    (note that you will need to save the tool to your desktop and then right click the file and select "Run as administrator" if you are using Vista)

    And then install OneCare from http://onecare.live.com and activate with the same LiveID used to originally subscribe.

     

    -steve

     

     

    Thursday, February 14, 2008 3:36 PM
    Moderator
  • Thank you, the two repair downloads fixed the firewall and anti-virus turning on.  OneCare is working but continues to give me "Urgent, OneCare can not download a critical update" in RED.  I have tried some of the suggested procedues for fixing the BITS and DLLs (from FAQ) but nothing has worked.  All but one of the DLLs gave me an error message.

     

     

    • regsvr32 oleaut32.dll
    • regsvr32 vbscript.dll
    • regsvr32 msxml.dll
    • regsvr32 softpub.dll (only one that registered)
    • regsvr32 wintrust.dll
    • regsvr32 initpki.dll
    • regsvr32 cryptdlg.dll

    I don't know enough to know if they should have all registered or not.  Any suggestions.

    Thursday, February 14, 2008 5:15 PM
  • Since we now have OneCare working again, but the problem lies with the upgrade - I believe you are at 2.0.2500.14 and not 2.0.2500.22 - you may want to consider reinstalling OneCare. Make note of your Subscription LiveID before doing this so you can activate again.

    -steve

     

    Thursday, February 14, 2008 6:40 PM
    Moderator
  • thank you, the re-install fixed all the problems.  I was only at version .14 and the re-install was .22

     

    Bruce

     

    Thursday, February 14, 2008 9:10 PM
  • Great! Thanks for confirming. You had the misfortune of getting the update, and encountering a failure when it updated, timed when you updated your graphics card, it would appear.

    -steve 

    Friday, February 15, 2008 2:32 AM
    Moderator
  • What a coincidence.  You called it.  Thanks again.

     

    Friday, February 15, 2008 3:41 AM