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Windows XP Genuine Advantage Validation Issues (Windows XP) RRS feed

  • Question

  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-V4THC-YFJQP-6MMTY
    Windows Product Key Hash: 3+jD2RwHqUnUWxfXd4WiFkJ+9W8=
    Windows Product ID: 76487-015-3522162-22337
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D086C792-2657-4076-8647-4900E9D8018D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D086C792-2657-4076-8647-4900E9D8018D}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6MMTY</PKey><PID>76487-015-3522162-22337</PID><PIDType>0</PIDType><SID>S-1-5-21-606747145-651377827-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1236   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080715000000.000000+000</Date></BIOS><HWID>AFFC34F701847A7B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>150CCA253F64500</Val><Hash>Vd3wuDnLabpk/DKGZG0ntfgOOUM=</Hash><Pid>73931-640-9112503-57175</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 



    Friday, October 3, 2008 2:17 AM

Answers

  • know1,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum. 
    For your Operating System, please do the following. I show that your product key is a Good Key.

    I
    n an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you. 

    Rick, MS

    • Marked as answer by RickImAPC Friday, October 3, 2008 2:14 PM
    Friday, October 3, 2008 2:10 PM

All replies

  • know1,

    Thank you for contacting the Windows Genuine Advantage (WGA) program forum. You are contacting us because you are having issues with Validation regarding your Operating System.  Please re-run the Microsoft Genuine Advantage Diagnostic Tool and include all data in your post here. I am curious as to why your Procude ID and License Type is missing from the report.

    Here are the steps to re-run the tool:

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    Friday, October 3, 2008 3:39 AM
  • know1,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum. 
    For your Operating System, please do the following. I show that your product key is a Good Key.

    I
    n an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Here is the website for international support and the contact information:

    http://www.microsoft.com/licensing/resources/vol/numbers.mspx

    After you finish the above steps please restart the computer and try to validate Windows again. See the following link:

     http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you. 

    Rick, MS

    • Marked as answer by RickImAPC Friday, October 3, 2008 2:14 PM
    Friday, October 3, 2008 2:10 PM