Sign in

Microsoft.com

Microsoft

Remove From My Forums

If there will be a fix offered for the issues with v2.0 will it be announced here?

Question
0

Sign in to vote

Stephen,

I have seen comments regarding a possible update coming out to address the issues some of us are having getting Live OneCare to work. I am one that is still not able to get mine to work. The Security System says I have a firewall yet no Antivirus program is found. The Live OneCare won't start at all.

What I need to know is will the fix be posted on here so that I can install it or will it attempt to install it even if my Live OneCare isn't working.

Oh and one last question I did a uninstall and a clean up and then a re-install but because it won't start I cannot let it know that I am really a registered user so I think mine is thinking I am a free 90 day user.

Thank you for all your help I am sure Microsoft will fix this down the road.

Friday, January 18, 2008 4:37 AM

Answers

0

Sign in to vote

I'm trying to get the OneCare team to provide an official announcement about the forthcoming update that is supposed to address many of the upgrade problems.

If OneCare is running, the update will be received automatically.

If OneCare is not running, you'd want to download the latest version and install it after the version is updated to include the fixes.

In your case, since OneCare won't start, you should look at this post - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2523777&SiteID=2

And, since OneCare is not working on your PC, you really should contact support if the above does not resolve the problem as your PC is currently unprotected, which is not good.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Friday, January 18, 2008 1:51 PM

Moderator