Jack Carl,
Thank you for visiting the Live OneCare program forum. Please click the following link:
http://help.live.com/help.aspx?project=OneCareV2_5_Client&mkt=en-us&querytype=topic&query=OneCare_TROU_TroubleshootInstallationIssues.htm
In the top left search field, enter in 0014 or 80072F8F.
Then press Enter.
On the left underneath where you entered in the above text, you should see some troubleshooting option.
Please post back for continued support.
Rick, MS