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Validation issues RRS feed

  • Question

  • A few months ago I got a Toshiba Satellite A215 laptop.  After turning my computer on about three days ago I got a message that said my version of Windows might be counterfeit. Now I cannot access my control panel, and my copy of Windows Vista won't validate.

    The laptop never came with a backup of Vista so I don't know I can go about reinstalling.

    Anything I need to post, let me know and I will.

    Thanks for your help.


    Saturday, February 9, 2008 8:31 PM

Answers

  • Hi TitusB,

     

      The error code 0x80070426 means the Software Licensing Service, in Vista, has stopped. The Software Licensing service should run everytime you start your computer. Vista uses the service to check itself and comfirm that all it's critical system files have not been tampered with or corrupted, so when it stops, Vista can't self-check and will starts throwing errors and goes in Reduced Functionality mode.

     

      The Diagnostic Report can't tell me why the service stopped, but to restart it, please try the below steps. If you have any problems or receive any errors while following the steps, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for further assistance in starting the service. (make sure you tell support the steps that you have already tried so they don't give you the same steps to try)

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, February 11, 2008 11:03 PM

All replies

  • BUMP
     
    I ran into this same problem!  Any help is appreciated.
    Monday, February 11, 2008 5:48 PM
  • Mods, is there anything I can post to help to diagnose the problem?  I would really like some help and I thought this would be the place to go for it.
    Monday, February 11, 2008 8:16 PM
  • Hello TitusB,

     

      First off, to anser your first statement, all computers built by large computer manufacturers that come with Vista pre-installed come with a Windows Restore process that will return Windows back to the way it was when it came from the factory. Sometimes it comes as a separate CD/DVD or sometimes it comes as a partition on your hard drive. Please see the documentation that came with your computer or contact the computer manufacturer for details on how this particular computer manufacturer stuctured the restore process.

     

      For me to troubleshoot the issue, please download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Monday, February 11, 2008 10:32 PM
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5E1ED2C2-BFB7-4BD1-A4C8-AACAB54027A4}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5E1ED2C2-BFB7-4BD1-A4C8-AACAB54027A4}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-748352420-28637552-3747978029</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A215</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20070702000000.000000+000</Date></BIOS><HWID>F8303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Monday, February 11, 2008 10:38 PM
  • Hi TitusB,

     

      The error code 0x80070426 means the Software Licensing Service, in Vista, has stopped. The Software Licensing service should run everytime you start your computer. Vista uses the service to check itself and comfirm that all it's critical system files have not been tampered with or corrupted, so when it stops, Vista can't self-check and will starts throwing errors and goes in Reduced Functionality mode.

     

      The Diagnostic Report can't tell me why the service stopped, but to restart it, please try the below steps. If you have any problems or receive any errors while following the steps, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for further assistance in starting the service. (make sure you tell support the steps that you have already tried so they don't give you the same steps to try)

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, February 11, 2008 11:03 PM
  • I did these steps and I received an error that said access denied.  I went ahead and made a ticket, I am currently waiting for them to respond to that.

    Thanks for your help.  If I get this resolved, I will post what additional steps I took to get past the obstacles.
    Tuesday, February 12, 2008 1:20 AM