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Acer Aspire One - Windows 7 Starter - Windows 7 Build 7601 not genuine RRS feed

  • Question

  • My mother-in-law's netbook came from Acer with Windows 7 Starter edition installed.  My father-in-law installed HR Block tax software on it last weekend and after the computer performed its reboot (for the tax software install) it has been informing them that their OS is not genuine.  The OS installed (Windows 7 Starter) matches the branded logo on the keyboard and the Microsoft license key sticker on the bottom side of the netbook.  The sticker location was a poor choice by Acer as by setting the laptop down, moving it around, you rub it and the 5th group of letters is most difficult to make out.

    The MS Diag Tool reports as follows:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6
    Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=
    Windows Product ID: 00342-OEM-8992752-30004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011
    ID: {91569D4B-9AA6-4B99-87B1-950F6A4E2465}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.141211-1742
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{91569D4B-9AA6-4B99-87B1-950F6A4E2465}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-541462126-1018220379-2262610483</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOD255E</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.13(DDR3)</Version><SMBIOSVersion major="2" minor="6"/><Date>20101223000000.000000+000</Date></BIOS><HWID>09030E00018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAIAAQABAAAAAgABAAEAnJ+ixeBkng0u/3C5xJZG37xBhlZyGQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      WDAT   INSYDE  INSYDE 
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

    Any assistance that you might provide would be greatly appreciated.  Thank you kindly - Jacques

    Monday, February 9, 2015 2:07 AM

Answers

All replies

  • You will need to contact Acer Support for assistance with your issue.

    Carey Frisch

    Monday, February 9, 2015 7:15 AM
    Moderator
  • It looks to me like the permissions on a large part of the OS have been badly affected by something - or that a large number of files have been moved or deleted.

    Let's see if we can work out which...

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on
    the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt
    - the Elevated Command Prompt window should pop up.

    At the Command
    prompt, type

    SFC /SCANNOW

    and hit the Enter
    key

    Wait for the scan
    to finish - make a note of any error messages - and then reboot.

    Upload the
    CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder,
    and post a link - also post a new MGADiag report.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 9, 2015 8:06 AM
    Moderator
  • I did reach out to Acer but they informed me that the netbook is no longer under support.  They suggest that I contact Microsoft.
    Friday, February 13, 2015 11:44 PM
  • I ran the SFC /SCANNOW and was informed that I needed to reboot:

    ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    There is a system repair pending which requires reboot to complete.  Restart
    Windows and run sfc again.

    ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

    After the reboot, I executed the command again with the following results:

    ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

    As requested, I have uploaded the CBS.log here:

    https://onedrive.live.com/redir?resid=C23E486C287381F2!133&authkey=!AMQs2vz-5a0FfqI&ithint=file%2clog

    Thank you in advance for any assistance that you can provide - Jacques

    Friday, February 13, 2015 11:53 PM
  • There's no significant errors in the CBS.log - and SFC found nothing.

    Let's try reinstalling the WAT update...

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:971033

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

    copy and paste the output (if any) from the command prompt window to a reply here,

    Reboot

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

    run another MGADiag report, and post it.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 19, 2015 8:46 AM
    Moderator
  • Thank you kindly for your continued assistance. I performed the uninstall (it was not installed), performed the install, rebooted but still receive the same "not genuine" message.  The following are the results of the MSDiag tool:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6
    Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=
    Windows Product ID: 00342-OEM-8992752-30004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011
    ID: {91569D4B-9AA6-4B99-87B1-950F6A4E2465}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150113-1808
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{91569D4B-9AA6-4B99-87B1-950F6A4E2465}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-541462126-1018220379-2262610483</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOD255E</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.13(DDR3)</Version><SMBIOSVersion major="2" minor="6"/><Date>20101223000000.000000+000</Date></BIOS><HWID>09030E00018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAIAAQABAAAAAgABAAEAnJ+ixeBkng1wuS7/xJZG37xBhlZyGQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      WDAT   INSYDE  INSYDE 
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

    Saturday, February 28, 2015 1:10 AM
  • I've only just noticed - you're using an older version of the MGADiag tool

    Please use the one downloaded by going to http://go.m icrosoft.com/fwlink/?linkid=52012 - since it fully supports Windows 7.

    I'd rather not try and fix this without a new MGADiag report from the proper version.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 1, 2015 10:20 AM
    Moderator