Answered by:
Acer Aspire One - Windows 7 Starter - Windows 7 Build 7601 not genuine

Question
-
My mother-in-law's netbook came from Acer with Windows 7 Starter edition installed. My father-in-law installed HR Block tax software on it last weekend and after the computer performed its reboot (for the tax software install) it has been informing them that their OS is not genuine. The OS installed (Windows 7 Starter) matches the branded logo on the keyboard and the Microsoft license key sticker on the bottom side of the netbook. The sticker location was a poor choice by Acer as by setting the laptop down, moving it around, you rub it and the 5th group of letters is most difficult to make out.
The MS Diag Tool reports as follows:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6
Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=
Windows Product ID: 00342-OEM-8992752-30004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.011
ID: {91569D4B-9AA6-4B99-87B1-950F6A4E2465}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{91569D4B-9AA6-4B99-87B1-950F6A4E2465}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-541462126-1018220379-2262610483</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOD255E</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.13(DDR3)</Version><SMBIOSVersion major="2" minor="6"/><Date>20101223000000.000000+000</Date></BIOS><HWID>09030E00018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission deniedWindows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Not Registered - 0x80040154
WAT Admin Service: Not Registered - 0x80040154HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAIAAQABAAAAAgABAAEAnJ+ixeBkng0u/3C5xJZG37xBhlZyGQ==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
WDAT INSYDE INSYDE
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPmAny assistance that you might provide would be greatly appreciated. Thank you kindly - Jacques
Monday, February 9, 2015 2:07 AM
Answers
-
I've only just noticed - you're using an older version of the MGADiag tool
Please use the one downloaded by going to http://go.m icrosoft.com/fwlink/?linkid=52012 - since it fully supports Windows 7.
I'd rather not try and fix this without a new MGADiag report from the proper version.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, May 2, 2015 7:58 AM
- Marked as answer by Noel D PatonModerator Wednesday, May 4, 2016 3:36 PM
Sunday, March 1, 2015 10:20 AMModerator
All replies
-
Monday, February 9, 2015 7:15 AMModerator
-
It looks to me like the permissions on a large part of the OS have been badly affected by something - or that a large number of files have been moved or deleted.
Let's see if we can work out which...
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on
the Command Prompt entrySelect Run as Administrator and accept the UAC prompt
- the Elevated Command Prompt window should pop up.At the Command
prompt, typeSFC /SCANNOW
and hit the Enter
keyWait for the scan
to finish - make a note of any error messages - and then reboot.Upload the
CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder,
and post a link - also post a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Thursday, February 12, 2015 10:30 PM
- Unproposed as answer by Noel D PatonModerator Sunday, March 1, 2015 10:20 AM
Monday, February 9, 2015 8:06 AMModerator -
I did reach out to Acer but they informed me that the netbook is no longer under support. They suggest that I contact Microsoft.Friday, February 13, 2015 11:44 PM
-
I ran the SFC /SCANNOW and was informed that I needed to reboot:
---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
There is a system repair pending which requires reboot to complete. Restart
Windows and run sfc again.---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
After the reboot, I executed the command again with the following results:
---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.Windows Resource Protection did not find any integrity violations.
---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
As requested, I have uploaded the CBS.log here:
Thank you in advance for any assistance that you can provide - Jacques
Friday, February 13, 2015 11:53 PM -
There's no significant errors in the CBS.log - and SFC found nothing.
Let's try reinstalling the WAT update...
Close all open windows.
Open an Elevated Command Prompt window, and type the following command
wusa /uninstall /kb:971033
and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete
copy and paste the output (if any) from the command prompt window to a reply here,
Reboot
reinstall the update from http://support.microsoft.com/kb/971033
Reboot
run another MGADiag report, and post it.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Thursday, February 19, 2015 8:46 AMModerator -
Thank you kindly for your continued assistance. I performed the uninstall (it was not installed), performed the install, rebooted but still receive the same "not genuine" message. The following are the results of the MSDiag tool:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6
Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=
Windows Product ID: 00342-OEM-8992752-30004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.011
ID: {91569D4B-9AA6-4B99-87B1-950F6A4E2465}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{91569D4B-9AA6-4B99-87B1-950F6A4E2465}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-541462126-1018220379-2262610483</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOD255E</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.13(DDR3)</Version><SMBIOSVersion major="2" minor="6"/><Date>20101223000000.000000+000</Date></BIOS><HWID>09030E00018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission deniedWindows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Registered
WAT Admin Service: RegisteredHWID Data-->
HWID Hash Current: LgAAAAAAAQABAAIAAQABAAAAAgABAAEAnJ+ixeBkng1wuS7/xJZG37xBhlZyGQ==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
WDAT INSYDE INSYDE
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPmSaturday, February 28, 2015 1:10 AM -
I've only just noticed - you're using an older version of the MGADiag tool
Please use the one downloaded by going to http://go.m icrosoft.com/fwlink/?linkid=52012 - since it fully supports Windows 7.
I'd rather not try and fix this without a new MGADiag report from the proper version.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, May 2, 2015 7:58 AM
- Marked as answer by Noel D PatonModerator Wednesday, May 4, 2016 3:36 PM
Sunday, March 1, 2015 10:20 AMModerator