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New software loaded on laptop, now it won't work RRS feed

  • Question

  • I have an Aspire 5670 laptop that has Windows XP. Very recently I found out that my main computer had a non-genuine copy of Windows XP on it, so I bought a new one from Microsoft, I downloaded it but got sent the disc in the post (Windows Genuine Advantage Kit for Windows XP Professional which includes the latest version with Service Pack 2).

    To cut a long story short, this was 'installed' onto my laptop by mistake and now it has basically killed it. It starts up Ok, I can access files and folders but I can't access the internet - I can get to my BT homepage but then it crashes, I can't access any general system information/status of system hardware or software/information about hardware installed etc, it just comes up with a Generic failure message on all of it.

    Also, to my horror, I have also just realised that System restore has never been activated.

    I'm not brilliant with computers but can manage general maintenance etc, but I've never had any problems with the laptop until now, daughter is now banned and flayed but what can I do (if anything) to rectify this?

    Thursday, October 18, 2007 6:11 PM

Answers

  • Use the following procedure for a "clean install" of Windows XP:

     

    The Windows XP CD is bootable and contains all the tools necessary
    to partition and format your drive.  Follow this procedure and allow
    Windows XP to partition and format your drive:


    NOTE:  It would be best to physically disconnect all your peripheral hardware
                  devices, except the monitor, mouse and keyboard, before installing XP.

    NOTE:  If you have an internal Zip Drive installed, physically disconnect the
                  EIDE and power cable to it before proceeding, otherwise your main
                  hard drive may not be assigned the customary C: drive letter.
                  After installing Windows XP, you may then reconnect it.

    1.    Open your BIOS and set your "CD Drive as the first bootable device".

           ===> Accessing Motherboard BIOS
           ===> http://www.michaelstevenstech.com/bios_manufacturer.htm

    2.    Insert your Windows XP CD in the CD Drive and reboot your computer.
    3.    You'll see a message to boot to the CD....follow the instructions.
    4.    The setup menu will appear and you should elect to delete all the existing
           Windows partitions, then create a new partition, then format the primary
           partition (preferably NTFS) and proceed to install Windows XP.

    5.    Clean Install Windows XP
            http://michaelstevenstech.com/cleanxpinstall.html

            [Courtesy of  Michael Stevens, MS-MVP]

    6.    ==> Immediately after installing Windows XP, turn on XP's Firewall.
           ==> http://www.microsoft.com/security/protect/

    7.    After Windows XP is installed, visit the Windows Update website
            and download the available "Critical Updates".

    8.    After installing the critical updates, be sure and visit the support website
           of the manufacturer of the computer to download and install any
           available Windows XP compatible drivers, such as video adapter,
           network adapter and audio drivers.

    9.    If you happen to run into any installation difficulties, use the following resources:

     

           How to Troubleshoot Windows XP Problems During Installation
           http://support.microsoft.com/default.aspx?scid=kb;EN-US;310064


           Troubleshooting Windows XP Setup
           http://www.kellys-korner-xp.com/xp_setup.htm

    Thursday, October 18, 2007 6:17 PM
    Moderator

All replies

  • Use the following procedure for a "clean install" of Windows XP:

     

    The Windows XP CD is bootable and contains all the tools necessary
    to partition and format your drive.  Follow this procedure and allow
    Windows XP to partition and format your drive:


    NOTE:  It would be best to physically disconnect all your peripheral hardware
                  devices, except the monitor, mouse and keyboard, before installing XP.

    NOTE:  If you have an internal Zip Drive installed, physically disconnect the
                  EIDE and power cable to it before proceeding, otherwise your main
                  hard drive may not be assigned the customary C: drive letter.
                  After installing Windows XP, you may then reconnect it.

    1.    Open your BIOS and set your "CD Drive as the first bootable device".

           ===> Accessing Motherboard BIOS
           ===> http://www.michaelstevenstech.com/bios_manufacturer.htm

    2.    Insert your Windows XP CD in the CD Drive and reboot your computer.
    3.    You'll see a message to boot to the CD....follow the instructions.
    4.    The setup menu will appear and you should elect to delete all the existing
           Windows partitions, then create a new partition, then format the primary
           partition (preferably NTFS) and proceed to install Windows XP.

    5.    Clean Install Windows XP
            http://michaelstevenstech.com/cleanxpinstall.html

            [Courtesy of  Michael Stevens, MS-MVP]

    6.    ==> Immediately after installing Windows XP, turn on XP's Firewall.
           ==> http://www.microsoft.com/security/protect/

    7.    After Windows XP is installed, visit the Windows Update website
            and download the available "Critical Updates".

    8.    After installing the critical updates, be sure and visit the support website
           of the manufacturer of the computer to download and install any
           available Windows XP compatible drivers, such as video adapter,
           network adapter and audio drivers.

    9.    If you happen to run into any installation difficulties, use the following resources:

     

           How to Troubleshoot Windows XP Problems During Installation
           http://support.microsoft.com/default.aspx?scid=kb;EN-US;310064


           Troubleshooting Windows XP Setup
           http://www.kellys-korner-xp.com/xp_setup.htm

    Thursday, October 18, 2007 6:17 PM
    Moderator
  • Thank you ever so much for the advice and instructions, I really appreciate you taking the time to reply, but I think that is way beyond my capabilities, when I said general maintenance, it stretches to disk cleaning, de-frag etc sort of level, I didn't even understand some of what you said! It would need to be broken down into 'Boy, you are almost too stupid to own a computer' instructions!! I think the safest bet may be me taking the laptop back to were I bought it and get them to do it for me?

    Thursday, October 18, 2007 7:15 PM
  • AngieCCooper,

     

    The best way to get your Acer computer back up and running normally is to go to the Acer support site, look up the specific support page for your mdoel, then finally get the instructions for how to use the manufacturer supplied Recovery procedure (usually in the form of a Recovery CD/DVD or a hidden Recovery partition on the hard disk drive).

    Friday, October 19, 2007 2:55 AM