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[CRM 2015] Data Import not recognizing accented characters RRS feed

  • Question

  • Hi,

    While doing a data import, I've noticed that CRM is not recognizing accented characters (French in specific) and throws an error thinking that two similar records are the same.  For example, if I have two records with the names:

    Record 1: abcde
    Record 2: abcdé

    The data import would consider these two characters the same and throws an error saying the two records are duplicates but in fact they are unique.  The French language pack is installed and other records with accents are able to import into the system correctly.

    Is there a way to resolve this?

    Thanks.

    Wednesday, May 18, 2016 7:32 PM