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Windows Update, Cannot Validate. RRS feed

  • Question

  • Just purchased a computer. The company who put it togather for me installed Windows XP Pro SP2 for me.

    I cannot get any windows updates. It says please validate windows, I click validate now and it tells me to wait for the information bar.. the bar nerer comes up. I click "try this alternitive method" and a windows opens and says "Thank you for validating you may now access all the windows genuine....". I close the window, go back to windows update and the same thing happens.

    I have tried setting my IE 6 security settings to "LOW" and no help.

    Here is the diag report:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-BB2MX-M6TPX-63QKM
    Windows Product Key Hash: MIt+qWAyGv788pm2DWgWRWCBXxU=
    Windows Product ID: 76487-OEM-2269243-41496
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 978e1dd4-f907-4ce5-9d3e-7542adf4aa94
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>978e1dd4-f907-4ce5-9d3e-7542adf4aa94</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-63QKM</PKey><PID>76487-OEM-2269243-41496</PID><PIDType>3</PIDType><SID>S-1-5-21-1535995446-2745152172-4124594400</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965RY_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.0816.2006.0716.2308</Version><SMBIOSVersion major="2" minor="4"/><Date>20060716000000.000000+000</Date></BIOS><HWID>607737BF0184806A</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Memory Express</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17209</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  

     

    Thanks!

     

    Matt

     

    Wednesday, March 14, 2007 3:58 AM

Answers

  • Maclema,

    Please try this:

    --Can't pass validation, but the MGA Diagnostics report says "Genuine"--

    If you are not able to pass validation, but the MGA Diagnostics Tool report says "Genuine" in the Validation Status field:
     
    1) Go to Go to http://www.microsoft.com/genuine/diag/
    2) Click "Start Diagnostics"
    3) You will see one or more "Failed" listings.
    4) Click the "Resolve Now" button and follow any directions provided.
    5) If this does not resolve your issue, post your Diagnostic Report in the forums with a complete description of your issue.

    Post back with results!

    A couple of other comments.....

    Please note that the mgadiag report is showing that your current installation of Office XP Pro with Front Page is a nongenuine installation of a Blocked Volume Licensing Key.  If this comes as a surprise to you, please return to where you puchased Office XP Pro and emand a refund or demand the genuine software you paid for.  In any case, please uninstall the nongenuien installation of Office XP Pro as soon as possible.

    Finally, please check at this web site http://www.microsoft.com/resources/howtotell/en/coa.mspx to match up the materials you received from the computer seller with genuine materials.  With the purchase of a systembuilder/OEM license, you should have received:

    1.  A genuine Certificate of Authenticity affixed to the case of the computer; your Product Key is printed on the COA.  There have been several versions of these over the past years, so you may have to click "show previous versions" at the above web page to find yours.

    2.  A genuine thin User Pamphlet for XP Pro.  The pamphlet should NOT have the name of any major computer manufacturer printed on it, it should be a generic Microsoft pamphlet.

    3.  A genuine hologrammed Microsoft XP Pro OEM CDROM.

    (Items 1-3 come from MS shrinkwrapped together; the builder is supposed to stick the COA onto the computer.)

    4.  Finally, the computer should have had XP Pro preinstalled so that the first time you as the original purchaser of the system turned on the computer, you were presented with the End User Licensing Agreement (EULA) screen.

    The mgadiag report is showing that your XP installation is genuine; if you received all of the above, you can have every confidence that it will stay that way.

    Wednesday, March 14, 2007 3:36 PM
  • When I goto that page everything passes accept for the check activeX one. It just sits there saying "Checking" and never does anything.
    Wednesday, March 14, 2007 5:58 PM
  • Hi maclema,

      Would you try running the Diag Report again, but this time,  look for the "Resolve" button (should be left of the "Copy" button) If the resolve button is available, click it. Then reboot, and try updating again.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Wednesday, March 14, 2007 10:29 PM

All replies

  • Maclema,

    Please try this:

    --Can't pass validation, but the MGA Diagnostics report says "Genuine"--

    If you are not able to pass validation, but the MGA Diagnostics Tool report says "Genuine" in the Validation Status field:
     
    1) Go to Go to http://www.microsoft.com/genuine/diag/
    2) Click "Start Diagnostics"
    3) You will see one or more "Failed" listings.
    4) Click the "Resolve Now" button and follow any directions provided.
    5) If this does not resolve your issue, post your Diagnostic Report in the forums with a complete description of your issue.

    Post back with results!

    A couple of other comments.....

    Please note that the mgadiag report is showing that your current installation of Office XP Pro with Front Page is a nongenuine installation of a Blocked Volume Licensing Key.  If this comes as a surprise to you, please return to where you puchased Office XP Pro and emand a refund or demand the genuine software you paid for.  In any case, please uninstall the nongenuien installation of Office XP Pro as soon as possible.

    Finally, please check at this web site http://www.microsoft.com/resources/howtotell/en/coa.mspx to match up the materials you received from the computer seller with genuine materials.  With the purchase of a systembuilder/OEM license, you should have received:

    1.  A genuine Certificate of Authenticity affixed to the case of the computer; your Product Key is printed on the COA.  There have been several versions of these over the past years, so you may have to click "show previous versions" at the above web page to find yours.

    2.  A genuine thin User Pamphlet for XP Pro.  The pamphlet should NOT have the name of any major computer manufacturer printed on it, it should be a generic Microsoft pamphlet.

    3.  A genuine hologrammed Microsoft XP Pro OEM CDROM.

    (Items 1-3 come from MS shrinkwrapped together; the builder is supposed to stick the COA onto the computer.)

    4.  Finally, the computer should have had XP Pro preinstalled so that the first time you as the original purchaser of the system turned on the computer, you were presented with the End User Licensing Agreement (EULA) screen.

    The mgadiag report is showing that your XP installation is genuine; if you received all of the above, you can have every confidence that it will stay that way.

    Wednesday, March 14, 2007 3:36 PM
  • When I goto that page everything passes accept for the check activeX one. It just sits there saying "Checking" and never does anything.
    Wednesday, March 14, 2007 5:58 PM
  • Hi maclema,

      Would you try running the Diag Report again, but this time,  look for the "Resolve" button (should be left of the "Copy" button) If the resolve button is available, click it. Then reboot, and try updating again.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Wednesday, March 14, 2007 10:29 PM