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  • Question

  • Hi,
    I need to have a workaround to achieve the following. I have many business units, i need users to view only the knowledge base articles related to their business unit and each manager to see only the unpublished articles of his business unit and approve them.
    How can this be done (in the security, the privileges are organization level).
    Thanks in advance
    Monday, May 11, 2009 6:12 AM

Answers

  • Hi Sabine,

        The KB article entity in MS CRM is a system entity so you can not customize it or create new relationships against it. Its ownership is "Organization" level so you can not assign it to a system user or give users "BU" level access. (You might know this already).

    Your only option is to develop custom functionality by creating a custom entity for KB articles.

    Hassan

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Monday, May 11, 2009 10:49 AM