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Dashboard.exe won't start on clients and server RRS feed

  • Question

  • Hi,

    I hope that someone is much more competent than I in finding a solution for my problem:

    initially when trying to start dashboard.exe on the server as always the Windows Home Server 2011 logo shows.

    And that's all. Nothing more is showing up.

    On the clients I get at least the next two application error windows:

    1. Dashboardexe: an unknown software exception (0xe0434352) in the application at location 0xfd5ea06d

    2. Dashboard: an unexpected error prevented the Windows Home Server 2011 Dashboard from opening. Do you want to sign in again? Yes/No

    On the server the event viewer reports this recurring error since this morning:

    EventData
    Dashboard.exe
    6.1.8800.16402
    5115acc7
    KERNELBASE.dll
    6.1.7601.24117
    5add22d4
    e0434352
    000000000001a06d
    1a8
    01d59493974867b1
    C:\Program Files\Windows Server\Bin\Dashboard.exe
    C:\Windows\system32\KERNELBASE.dll
    d7b32882-0086-11ea-b3ad-00224d568a19








    Any help will be appreciated. Thank you.




























































    Wednesday, November 6, 2019 12:06 PM

All replies

  • Hi,

    Is there any change before such problem happens? Including Dashboard add-ins, application installation, .net framework change and etc.?

    If so, if possible, please undo the change and check the result.

    Besides, please confirm that if Dashboard Safe Mode is working. Also, please run “sfc /scannow” to check/repair system files. 

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, November 7, 2019 2:05 AM
    Moderator
  • Hi Eve,

    thank you for your response. I will check as you suggested.

    Best regards,

    Haye

    Thursday, November 7, 2019 2:20 PM
  • Hi Eve,

    no changes were made to the system. .net-framework seems to be up todate. Latest update was KB4524102 on 16. 10.2019. Dashboard Safe Mode is working in so far as a window opens that states the following add-ins are enabled:

    Add-ins

    Computer and Backup

    Hard Drives

    Home

    Server Folders

    Users

    Nothing further happens after pressing the Continue-button.

    sfc /scannow didn't change anything.  Problem persists.

    Do you have any further ideas?

    Kind regards,

    Haye

    Friday, November 8, 2019 7:53 PM
  • Hi,

    Disable Add-ins during Dashboard Safe Mode, will it open the Dashboard successfully?

    Create a new domain admin account and log on system using new account, confirm that if Dashboard can be opened.

    If problem persists, please check log under “C:\ProgramData\Microsoft\Windows Server\Logs\dashboard.log”

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, November 11, 2019 8:50 AM
    Moderator
  • Hi,

    How things are going there on this issue?

    Please let me know if you would like further assistance.

    Best Regards,
    Eve Wang    

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, November 14, 2019 1:33 AM
    Moderator
  • Hi Eve,

    i'm still with you but don't always find time to take a look at the problem.

    Sadly the problem exists still. Even with a new administraor account the dashboard wouldn't start. The eventvwr listed the same initial error.

    Can you please tell me what I should look for in the dashboard.log?

    I really appreciate your support, Eve!

    Kind regards,

    Haye

    Thursday, November 14, 2019 3:51 PM