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Was getting error "not genuine office" from website activation. When I tried to activate from the option built into Word, it activated no problem... RRS feed

  • Question

  • When I tried to activate Office Home and Student 2007, after Windows 7 upgrade (clean install) and reload of Office 2007 from original media, got error "not genuine".  This is the website I tried to activate from...

    http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en

    Here is result from Windows genuine advantage diagnostic tool, under "Office" tab, shows as "101 not activated".

    Went through troubleshooting steps, with same bad result.  However, when I opened Word, and tried the activation option from within Office Word, it activated no problem at all.

    Below is the data from the results via using the "Genuine Advantage Activation Tool".  I am just sharing this info, in case someone gets tied up trying to activate from Microsoft Website.  Try to activate from the Word application itself.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GWP84-QR2X2-WQHHY
    Windows Product Key Hash: yNifDf2CecM9qnXvaXSeQrHi5O4=
    Windows Product ID: 00359-031-5506462-85976
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {0B790375-1109-4302-B043-C559ECD711D4}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0B790375-1109-4302-B043-C559ECD711D4}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQHHY</PKey><PID>00359-031-5506462-85976</PID><PIDType>5</PIDType><SID>S-1-5-21-4023669972-1300429740-2123464131</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGC-LT16E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0250W5</Version><SMBIOSVersion major="2" minor="4"/><Date>20070725000000.000000+000</Date></BIOS><HWID>7AB83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4C8BCAD62344714</Val><Hash>nHj0iO9IyDyTi8IGa5DpW6m0CxQ=</Hash><Pid>81602-906-5138693-68470</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-031-550646-01-1033-7600.0000-0082010
    Installation ID: 004876579380861204802350931681650232862691102361449081
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WQHHY
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/9/2010 3:12:52 PM

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJQUyZyMgBIGDEaDjOGkt1xO0B3ij9ARGpkqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      TCPA   Sony  VAIO
      SLIC   Sony  VAIO
      TMOR   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

     

    Saturday, January 9, 2010 8:19 PM

Answers

  • Hello Cambridge,

    Please work thru the methods in this MS KB article:  http://support.microsoft.com/kb/919895/   Usually the MS FixIt in Method 3 takes care of the problem.

    Post back to let us know how you do.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Darin Smith MS Monday, January 11, 2010 11:45 PM
    • Marked as answer by Darin Smith MS Tuesday, January 12, 2010 12:01 AM
    Monday, January 11, 2010 5:24 PM

All replies

  • Hello Cambridge,

    Please work thru the methods in this MS KB article:  http://support.microsoft.com/kb/919895/   Usually the MS FixIt in Method 3 takes care of the problem.

    Post back to let us know how you do.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Darin Smith MS Monday, January 11, 2010 11:45 PM
    • Marked as answer by Darin Smith MS Tuesday, January 12, 2010 12:01 AM
    Monday, January 11, 2010 5:24 PM
  • Like I said in the original post...

    "Went through troubleshooting steps, with same bad result.  However, when I opened Word, and tried the activation option from within Office Word, it activated no problem at all."

    Thanks for the input, but my eyes usually glaze over about the time Microsoft fixes start to talk about "and if THAT doesn't work, try step five!"

    I was just posting this for folks who may be beating their head against a wall, have already tried all the suggestions on all the message boards, when just trying to activate via another easy to open door, i.e., from within the application itself, rather than the website, is an option.

    I get sucked into these register/unregister dll's, backup and edit registry, etc... fixes a lot.  Then when I get desperate and just try an EASY route, usually when some mere user who cannot possibly know as much as an MCSE/MCSA suggests the easy fix.

    Then I kick myself for allowing myself to have let a molehill turn into a mountain yet again.  And really, if there is an easy workaround, rather than a multi page "fix",  I say "go for it!".
    Thursday, January 14, 2010 1:57 AM
  • Hello Cambridge,

    The mgadiag report is showing that your installation of Office H&S 2007 is not activated.

    Your latest post (I think) tells us that Office activates "from within the application itself."  This is nothing new, Office (IME) has always activated from within itself thru the Office activation wizard.

    The usual problem reported is that Office indeed activates from within itself, but then when the user goes to Validate, or when the OGA Notifications Utility runs, validation is not successful because Office is not yet activated.  This activation schizophrenia is caused by a damaged license file, which the FixIt deletes, and which subsequent activation recreates.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, January 14, 2010 4:44 AM
  • oops...

    The one pertinent piece of info I DID NOT put in was this,

    AFTER I did the activation from within the Microsoft Office application itself, when I went BACK to the option to activate via the website, the website came back with message "your version of Office is already activated".  NOT "Activation is complete" or something that inferred to me that somehow I had simply missed the website activating the product.

    So you see, it DID activate from within the app itself.  (or SOMETHING happened SOMEWHERE, as a Maintenance programmer myself, with what I have seen, I am sometimes amazed that some s/w  is able to run at all...) I am familiar with how the activation process is SUPPOSED to work.  This is simply another case where (amazingly enough) the software did something out of spec.  (I do like the annoyances.org site. thanks)
    Thursday, January 14, 2010 5:45 PM