none
Activtion / Validation Problems - Windows XP Professional RRS feed

  • Question

  • Hi, I recently upgrade a PC for a friend, incresed memory to 2Gb and installed a DVD Writer. The PC is a HP D530 Desktop. When I bought this new hardware, I also purchased a OEM copy of Windows XP Pro. I installed this on to the PC, and all went without a hitch. I proceded to do all the windows updates, and when it came to validate windows, it was telling me that it was an un authorised copy of windows, and that the product key was unauthorised by Microsoft. The OEM product has been purchased from a reputable dealer, and I have used his products in the past wihout problems. I then tried to activate over the phone, and the automated system kept coming up with an error after inputting the 6th or 7th set of numbers in the registration number.
    I have read that it could be to do with the existing HDD, but I re partitioned this during the installation, as it was originally used in a Novell network. I used the NTFS (Quick) format for the installation

    1. Should I have used the normal format?
    2. Will installing a new HDD remedy the problem? - Personally I do not see how it would hel, but it is worth asking the question.

    Would it be because the PC being a HP, which would normally have that Self Activating COA.

    I have taken the steps as desrcibed on some PC Help Sites, to edit the registry so that the product key can be re entered. After doing this, it still would not validate the product. I even rang my dealer, who said he would gladly swap the XP for another, and even went to the trouble of giving me another key from an unopend OEM package, this key would not validate either. I am at a complete loss. Maybe I need to talk to MS Support personally, not an automated telephone person.


    I would appreciate any input re this problemn.

    Many Thanks
    Monday, February 1, 2010 9:35 PM

Answers

  • Hello DougK50,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:25 PM
    Tuesday, February 2, 2010 6:04 PM

All replies

  • Hello DougK50,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:25 PM
    Tuesday, February 2, 2010 6:04 PM
  • No reply from original poster.

    Closing thread as Answerd

    Darin MS
    Wednesday, February 10, 2010 8:25 PM