Jan 02, 2016
So my wife is happy with her new little HP PC and I think all is good.
Then she tells me that she received some sort of *Notice, that 'for security reasons she needed to change her pass word'.
She said she went thru all the steps to change her password.
But immediately she gets the [incorrect password] signal. She swears that she typed in the correct password.
Now she is locked out of her new computer and frustrated she hands it to me and says 'fix it'.......
I am at a loss. I have tried every variation I can think of, her password was our {Dogs name +Mom} I ask if she used caps?
'no, well maybe, I don't remember'.
Now she is so angry she can not help me at all.
PLEASE HELP-----> HOW DO I GET PAST THIS SCREEN LOCK OUT WITHOUT THE PASSWORD ?
It is an HP Mini Laptop PC running windows 10
Thanks for any help
B