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    Jan 02, 2016

    So my wife is happy with her new little HP PC and I think all is good.

    Then she tells me that she received some sort of *Notice, that 'for security reasons she needed to change her pass word'.

    She said she went thru all the steps to change her password.

    But immediately she gets the  [incorrect password]  signal. She swears that she typed in the correct password.

    Now she is locked out of her new computer and frustrated she hands it to me and says 'fix it'.......

    I am at a loss. I have tried every variation I can think of, her password was our {Dogs name +Mom} I ask if she used caps?

    'no, well maybe, I don't remember'.

    Now she is so angry she can not help me at all.

    PLEASE HELP-----> HOW DO I GET PAST THIS SCREEN LOCK OUT WITHOUT THE PASSWORD ?

    It is an HP Mini Laptop PC running windows 10

    Thanks for any help

    B

    Saturday, January 2, 2016 8:20 PM

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