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    Hello, a user previously created a case view and he is no longer with the company.  He shared the view with others but it's a user view as opposed to a system view.  I'm trying to delete the view so I can recreate it as a system view. However, I'm having problems moving forward.  I cannot delete it, deactivate it or assign it to me.  In each of these scenarios CRM returns the following error message:

    "You do not have enough priveleges to access the Microsoft Dynamics CRM object or perform the requested operation.  For more information, contact your Microsoft Dynamics CRM administrator."

    I also deactivated the previous user, removed his sysadmin role and assigned myself as his manager.  However, I still get the error message.  Any idea how I can delete this previous users view?  Is what I'm describing expected CRM behavior or is something out of whack?  Is there a workaround I can use to delete these views from the system?
    Friday, March 14, 2014 9:53 PM

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    Hi,

    Are you an Administartor..?

    If yes, Go to Microsoft Dynamics CRM >> Setttings >> Customizations >> Customize the System >> Entities >> Case >> Views

    Here try to allocate a new default view...!

    *************************************************************

    OR

    *************************************************************

    Change the sharing permissions from saved view of Core records in security role.

    Regards

    Manjunath Bhatt

    Saturday, March 15, 2014 6:22 AM
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    Personal views can only be seen by the owner, or anyone they have been shared with. The security role settings for Saved View cannot be set to anything other than "User" level.

    So unless this view was shared with someone and the delete rights granted in the share, you won't be able to do this.

    You have two options:

    - if the view was shared with someone but without granting delete rights, then you could find the row of the POA table for the shared view, change the rights granted (which are specified as a single integer that is a bit mask oif the rights to be given), then access CRM as the user it was shared with and they should not have delete rights. Not ideal, and directly editing the SQL tables is unsupported.

    - re-enable the user account for the person who left and give it at least one security role, and log on as them (reset their AD password to do so). Or associate their user account with another AD account (that is not already a CRM user, perhaps a new temporary one), then log on using those credentials (use Run As Other User to run your browser as them, rather than log off and back on). Find and delete the view, then disable the user account again.

    Hope this helps.
    Adam Vero, Microsoft Certified Trainer | Microsoft Community Contributor 2011
    UK CRM Guru Blog

    • Proposed as answer by Adam Vero Sunday, March 16, 2014 10:54 AM
    Sunday, March 16, 2014 10:53 AM