Forwarding mail correspondance to CRM

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  Hi, I have the following situation: when I forward a mail correspondence from Outlook to an address of a CRM queue, I am asked if I want to download external content or not. The problem is that if a user clicks the Yes button, some e-mails which are part of the correspondence are lost in CRM. Is it a problem with CRM's e-mail router?

  Any suggestion is appreciated.

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  Zarko

  Tuesday, August 27, 2013 6:41 AM