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WGA problems :S RRS feed

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    Hey i started getting messages that wga validation is uncomplete or something like that (message is in swedish) ive checked the knowledge base and done all of the 8 methods or so and it havent worked i downloaded the diagnostic tool and this is the result (i censored the key and the key hash for safty or something):

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: PID is invalid
    Validation Code: 5
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-62PJ6-KR82B-97GCY
    Windows Product Key Hash: qVFBTgPVA2OJBd/DQYv+U3jIRLI=
    Windows Product ID: 55715-699-2987081-23550
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.2.0.tab
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {62AA60AB-C19F-453B-906D-9EA08331CAA0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 4.01; Windows NT 5.0)
    Default Browser: C:\PROGRAM\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62AA60AB-C19F-453B-906D-9EA08331CAA0}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.tab</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-97GCY</PKey><PID>55715-699-2987081-23550</PID><PIDType>0</PIDType><SID>S-1-5-21-622697513-3179742922-2167395947</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6364WCC</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7JET23WW (1.08 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>FDED0500018400EE</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{9011041D-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>218C7DB810D1D04</Val><Hash>5vvT5SRRa+n5HGvr1qk/lEMNv6M=</Hash><Pid>73978-642-6311755-57664</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Friday, April 4, 2008 6:08 PM

Answers

  • Hello Filiph.ps,

     

      Since you edited out much of the information I would use to diagnose the issue, I can not tell you why this is happening nor how to resolve it. (Hundreds of people post their unedited Diagnostic Report on these forums. If it was unsafe, we would not ask people to do it)

     

      What I do know is your XP is a Tablet Edition and it's using a Volume License product key. Since the error "PID is invalid" relates to a Product Key issue, you may need to contact the person at your company that administrates the company's Volume License Agreement for the proper product key for your edition of XP.

     

      If your company did not supply the Volume License key, then I suggest looking for the Product Key sticker (called a COA sticker) found either on the side or bottom of the computer, for your true product key. Once found, you would need to re-install XP, using the valid product key, from the COA sticker.

     

      Or you can go to http://go.microsoft.com/fwlink/?linkid=52029 for additional WGA Support. Since that support is done thru email, you can send them an unedited Diagnostic Report without fear.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, April 4, 2008 9:02 PM

All replies

  • Hello Filiph.ps,

     

      Since you edited out much of the information I would use to diagnose the issue, I can not tell you why this is happening nor how to resolve it. (Hundreds of people post their unedited Diagnostic Report on these forums. If it was unsafe, we would not ask people to do it)

     

      What I do know is your XP is a Tablet Edition and it's using a Volume License product key. Since the error "PID is invalid" relates to a Product Key issue, you may need to contact the person at your company that administrates the company's Volume License Agreement for the proper product key for your edition of XP.

     

      If your company did not supply the Volume License key, then I suggest looking for the Product Key sticker (called a COA sticker) found either on the side or bottom of the computer, for your true product key. Once found, you would need to re-install XP, using the valid product key, from the COA sticker.

     

      Or you can go to http://go.microsoft.com/fwlink/?linkid=52029 for additional WGA Support. Since that support is done thru email, you can send them an unedited Diagnostic Report without fear.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, April 4, 2008 9:02 PM
  • oh iam sorry didnt think cd key would matter. i edited the first post so now its the full result of the diagnosis. is there anything more you can tell based on that? help appriciated // Filiph
    Friday, April 4, 2008 9:14 PM
  • Bump
    Sunday, April 6, 2008 11:45 PM