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My subscription says I need to renew but just renewed in April. RRS feed

  • Question

  • My subscription says I need to renew my Windows Live OneCare but I just renewed in April. In the lower left hand corner it states that my subscription ends 4/10/2010 and yet my 1 icon is red and says I need to renew. I tried to sign on and contact support but they say my subscription has ended and won't let me go any further.
    Friday, June 5, 2009 11:26 PM

Answers

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    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, June 8, 2009 1:32 AM
    Moderator