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Is the failure to obtain file validation caused by my not accepting WGA when I installed Office 2007? RRS feed

  • Question

  • I purchased a (genuine) copy of Office 2007 and installed and registered it about a week ago.  I did not accept the WGA stuff because I didn't lke the idea of Microsoft crawling around at will in my computer.  I don't do anything illegal, or even very interesting.  That doesn't mean I'd acquiesce to the police entering my home for random inspections.  

     

    Coincidental with my declining to accept WGA when I registered office was the start of error messages that the electronic program guide for Vista's Media Center could not be downloaded
    "Server validation error.  Code 21.  Log on process has gailed to create the security diaglog. File validation error.  Mismatched guide package.  Code 21."    I tried reinstalling media center a few times; the same for setting up the TV.  

     

    Essentially Vista Media Center has been rendered non-functional.

     

    Do I have to accept WGA to be able to validate Media Center download files?

     

    This is what a file says (in part - too large to post it all) under the eHome folder:

     

     - <trace>

      <event level="Error" source="Media Center Guide" time="2007:08:26 07:24:09:279088" eventid="0" category="0">ERROR: SqmApiWrapper.TimerRecord failed; Win32 GetLastError returned 10000105</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:09:278088" eventid="0" category="0">Entering LogService[1].TimerRecord(SessionUptime)</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:09:278088" eventid="0" category="0">Entering LogService[1].EndShellInstance()</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:05:427088" eventid="0" category="0">Entering LogService[1].LogDataPoint(VideoRam, 547610624)</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:05:137088" eventid="0" category="0">Entering LogService[1].LogDataPoint(VideoRam, 547610624)</event>
      ...
    eventid="0" category="0">Event fire preferences set Thread: Application Prefs: True</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:03:068088" eventid="0" category="0">Apartment Event Helper Constructed Thread: Application</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:02:913088" eventid="0" category="0">Entering LogService[1].LogDataPoint(DeviceType, 3)</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:02:878088" eventid="0" category="0">Entering LogService[1].LogDataPoint(VideoRam, 547610624)</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:02:877088" eventid="0" category="0">Entering LogService[1].LogDataPoint(ClrVersion, 312)</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:02:875088" eventid="0" category="0">Entering LogService[1].LogDataPoint(TimeZoneOffset, 4294967292)</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:02:875088" eventid="0" category="0">Entering LogService[1].LogDataPoint(AutoDownload, 1)</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:02:875088" eventid="0" category="0">Entering LogService[1].LogDataPoint(ConnectionType, 3)</event>
      ...
     
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:02:875088" eventid="0" category="0">Entering LogService[1].LogDataPoint(DiscoveryServiceUrl, string https://data.tvdownload.microsoft.com/discovery/discoveryservice.asmx/GetTVServicesMetaInfo)</event>
      <event level="Info" source="Media Center Guide" time="2007:08:26 07:24:02:875088" eventid="0" category="0">Entering LogService[1].LogDataPoint(ClientVersion, 393216)</event>    ... 
     
          ...  eventid="0" category="0">Guide Db About to pre-init</event>
      <event level="Info" source="Media Center Guide" time="2007:08:25 12:25:08:744510" eventid="0" category="0">SqlLiteCommand.ExecuteReader:++++Guide load time: 0.4837 ms (select tunerequests.service from tunerequests where tunerequests.equivalencehash = -6655475420927727151 )</event>
      <event level="Info" source="Media Center Guide" time="2007:08:25 12:25:08:744510" eventid="0" category="0">Guide Db Init NativeCommand finished</event>
      <event level="Info" source="Media Center Guide" time="2007:08:25 12:25:08:744510"
     ...
    ...  eventid="0" category="0">Guide Db Pre-Init finished</event>
      <event level="Info" source="Media Center Guide" time="2007:08:25 12:25:08:404510" eventid="0" category="0">Guide Db About to pre-init</event>
      <event level="Info" source="Media Center Guide" time="2007:08:25 12:25:07:851510" eventid="0" category="0">SqlLiteCommand.ExecuteReader:++++Guide load time: 0.3928 ms (select tunerequests.service from tunerequests where tunerequests.equivalencehash = -1620000051343818251 )</event>
      <event level="Info" source="Media Center Guide" time="2007:08:25 12:25:07:851510"      ...      <event level="Info" source="Media Center Guide" time="2007:08:25 10:41:51:760510" eventid="0" category="0">Guide Db About to pre-init</event>
      <event level="Info" source="Media Center Guide" time="2007:08:25 10:41:46:816510" eventid="0" category="0">SqlLiteCommand.ExecuteReader:++++Guide load time: 0.4044 ms (select tunerequests.service from tunerequests where tunerequests.equivalencehash = 9064531227727253949 )</event>
      <event level="Info" source="Media Center Guide" time="2007:08:25 10:41:46:816510" eventid="0" category="0">Guide Db Init NativeCommand finished</event>
      </trace>
     
     

     

     

    Monday, August 27, 2007 4:58 AM

Answers

  • ntgrn:

     

    Apologies for the confusion, but "WGA" is not required for installing Office 2007.

     

    Can you clarify the problem?

     

    It seems from the error you describe:

     

    >>>Server validation error.  Code 21.  Log on process has gailed to create the security diaglog. File validation error.  Mismatched guide package.  Code 21."    I tried reinstalling media center a few times; the same for setting up the TV.   <<<

     

    That this is NOT a WGA Validation error. It looks like your installation may have some codec or packaging errors with your Vista installation (which has built-in Media Center). It looks like the package for running Media-Center is not able to self-extract.

     

    I'd suggest hitting Media-Center specific support at www.support.microsoft.com

     

     

    -phil

    Monday, August 27, 2007 6:40 PM
  • Phil, you are correct, it's not WGA.  I found that this exact problem and error code has plagues Media Center since 2005.  MS had Hot fixes but they were not part of auto updates.  Vista SP1 is supposed to contian the fix, whenever that is coming out.

    Running the diagnostics ID'd a few error codes which I may bother you about in a month or so.  As far as I can tell they aren't affecting functionality, and you have more pressing matters at hand.
     
    Thanks for your continued efforts...
    Tuesday, August 28, 2007 3:47 PM

All replies

  • Q.  Do I have to accept WGA to be able to validate Media Center download files?

     

    A.  Yes.  Windows Vista already has an integrated WGA component that should be updated.

    Monday, August 27, 2007 5:50 AM
    Moderator
  • Thank you for your reply.

     

    If I understand correctly, acceptance of WGA is mandatory if I want to use Vista ?

     

    Monday, August 27, 2007 5:41 PM
  • WGA is designed and integrated into Windows Vista.  It cannot be removed.

     

    Monday, August 27, 2007 5:50 PM
    Moderator
  • ntgrn:

     

    Apologies for the confusion, but "WGA" is not required for installing Office 2007.

     

    Can you clarify the problem?

     

    It seems from the error you describe:

     

    >>>Server validation error.  Code 21.  Log on process has gailed to create the security diaglog. File validation error.  Mismatched guide package.  Code 21."    I tried reinstalling media center a few times; the same for setting up the TV.   <<<

     

    That this is NOT a WGA Validation error. It looks like your installation may have some codec or packaging errors with your Vista installation (which has built-in Media Center). It looks like the package for running Media-Center is not able to self-extract.

     

    I'd suggest hitting Media-Center specific support at www.support.microsoft.com

     

     

    -phil

    Monday, August 27, 2007 6:40 PM

  • Phil, thank you for your reply.  I did successfully install Office 2007.  I had been using Vista and its built-in Media Center without problem until I installed Office 2007.  After installing Office 2007 I started receiving the bubbles for dummies (me) messages that I referred to above.  I also can no longer install the Defender update file.

    All of this was coincidental to installing Office 2007 during which process I declined the WGA active-X controls.

    16 emails with HP tech support and 4 hours of telephone support later with no one knowing what the error messages meant and their running out of guesses for havng me try fixes, I decided Iwould try again to find the answer on the internet.

    Several general forum posters were having new EPG download problems in July and August, but they did not specify any error messages and there were no MS personnel replies.  Same for media center newsgroup. 

    This forum came up on a google search for validation errors.  Again it is coincidental that the WGA server validation issues have been occurring for about the same time as my issues.  This forum was the closest I could come to a possible answer..

    Ah well, yet another instance demonstrating that temporal coincidence is not proof of causation.  I apologize for taking your time from the more pressing issues I read here, and thank you again for taking the time to reply.


    Monday, August 27, 2007 9:33 PM
  •  

    notgrn:

     

    No need to apologize for anything! I'm definitely here to help as much as possible - however this is out of the scope of what I'm able to really troubleshoot.

     

    From the WGA perspective for Vista - downloading the ActiveX control is NOT a requirement to use Media Center / Defender - as there is an in-the-box component for WGA Vista (called SPP - software protection platform) that runs in the background.

     

    I agree with you that its quite odd - installing Office 2007 should have ZERO effect on the operating system its running on (in this case Vista) and should not effect Vista running functionality (such as Defender updates or Media Center).

     

    I can take a look a little bit closer - can you run the diagnostics tool (as noted above in the sticky posts) and provide its output here? I can use that to definitively determine whether or not this is a WGA related issue.

     

    -phil

    Monday, August 27, 2007 9:56 PM
  • Phil, you are correct, it's not WGA.  I found that this exact problem and error code has plagues Media Center since 2005.  MS had Hot fixes but they were not part of auto updates.  Vista SP1 is supposed to contian the fix, whenever that is coming out.

    Running the diagnostics ID'd a few error codes which I may bother you about in a month or so.  As far as I can tell they aren't affecting functionality, and you have more pressing matters at hand.
     
    Thanks for your continued efforts...
    Tuesday, August 28, 2007 3:47 PM
  • hello, if I can be so rude as to join in the discussion.

    We too are now getting a simialer message and media centre closes after 15 seconds or so whatever you are doing.

    it did work fine, only change is MS auto updates

    event viewer shows:

     

     

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Media Center Guide" />
      <EventID Qualifiers="0">0</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2007-09-02T12:22:32.000Z" />
      <EventRecordID>664</EventRecordID>
      <Channel>Media Center</Channel>
      <Computer>paulnsarah-PC</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>Event Info: ERROR: SqmApiWrapper.TimerRecord failed; Win32 GetLastError returned 10000105 Process: DefaultDomain Object Name: Media Center Guide</Data>
      <Binary>7BA29B22D3354A2C331EE349FF1A1222C4DC1BF0CFBE65D2B9CB0C47BAFD5331AE2CFD82FCE0BEDAFFA8C553C7BA5A76F70FBA2DC197D77044A3F35D057B715FB32D4ED965458A03C9726B11C609B91B51D2CEC6E18CB80D5E2C47C90AFA6F956D04D6C61611D8A75F95728E961B368C9BA9CC8B0A058EF87BE33A03AE1CFF35</Binary>
      </EventData>
      </Event>
     
    I too have searched the net and microsoft support with no joy, is this a glich happening to others?
    hope you can help,
    kind Regards,
    Paul
    Monday, September 3, 2007 2:30 PM
  • email me at jean_9098 at yahoo dot com if you like, Paul.  This thread may be deleted at some point because it is not WGA.  Right now the only way to get Vista EPG working again is to do a complete reinstall.  You'll lose everything you've ever put on your hard drive.  The same problem will happen again in a month or so.  This is the same defect that was identified 3 years ago in Media Center 2005.  Microsoft incorporated it into Vista instead of fixing it.  A fix may be part of Vista SP1 to be released next year.  For $60 Microsoft support may provide you with a Hotfix.  Microsft once did have the Hotfix files available for download but no longer.  I haven't been able to bring myself to pay the $60 because support may be under instuctions to just say "wait for SP1" at this point instead of providing the fix.  I haven't felt like gambling the $60 to find out.

     

    Monday, September 3, 2007 6:49 PM
  • What problem in my HP PC that the windows is not accepting to validate Genuine Microsoft Software and in the same time telling me that my system may be at risk?

    If any problem you may fix it, to accept the validation to my HP PC computer.

    Matut from Juba Southern Sudan, North East Africa.

     

    Wednesday, September 5, 2007 11:31 AM