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Activate Standard Edition server Fail: Failure [0xC3EC796C] RRS feed

  • Question

  •  I started OCS R2 installation but the installation failed with the following errors.
      1. Activate Standard Edition server Fail: Failure [0xC3EC796C] One or more errors occurred during execution of the wizard; the wizard was unable to complete successfully. Please check the log file for more information
      2. Failure [0x80070421] The account name is invalid or does not exist, or the password is invalid for the account name specified.

        
     

    Office Communications Server 2007 R2 Deployment Log
     
     
    Time Logged: Friday, June 12, 2009 6:21:41 PM Expand All
    Collapse All
     

    Action  Action Information  Execution Result 

    Execute Action   Argument: /server
    Argument: /action:activate
    Argument: /unregspn
    Argument: /role:se
    Argument: /nostart
    Argument: /user:rtcservice
    Argument: /password:******
    Argument: /l:c:\docume~1\admini~1.nps\locals~1\temp\1\lc server[2009_06_12][18_21_41]_activate.html
       Failure
    [0x80070421] The account name is invalid or does not exist, or the password is invalid for the account name specified. 

     

     

    Activate   Global Settings Domain GC: Ready
    Local Computer Primary DNS Suffix: Ready
       Failure
    [0x80070421] The account name is invalid or does not exist, or the password is invalid for the account name specified. 


     
    Activate Standard Edition Server       Failure
    [0x80070421] The account name is invalid or does not exist, or the password is invalid for the account name specified. 

     

    Deactivate       Failure
    [0xC3EC7A3E] There are still conference directories associated with this pool when attempting to remove pool. Please move the conferences before removing the pool. 

     
     

    Please advice me what I have to do fix this

    Friday, June 12, 2009 1:43 PM

Answers

  • I manage to successfully activate OCS R2 this time

    This time, I change the password for my RTCServices and add password for RTCComponentServices. I run the wizard from Console this time.



    Currently I am on the way to configure my certificate

    I will certainly update you how I am going.

    • Marked as answer by mkhan100 Thursday, June 18, 2009 12:56 AM
    Wednesday, June 17, 2009 6:11 AM
    • Marked as answer by mkhan100 Friday, June 19, 2009 2:58 AM
    Friday, June 19, 2009 2:58 AM
  • I was having the same issue and it was to do with the password entered for the service acounts.  As soon as I dropped back to a complex password with no spaces and about 9 characters and no spaces the wizard completed.
    Mick Huxley
    • Proposed as answer by Mick Huxley Friday, June 26, 2009 7:42 AM
    • Marked as answer by mkhan100 Wednesday, July 8, 2009 12:09 AM
    Friday, June 26, 2009 7:42 AM

All replies

  • Hello,

    I believe you have some issues with the AD user account that your services are going to use (aka "service account")
    Check the users RTCService and RTCComponentService - password, not expired, etc...

    Also the installing user must have all required privileges (Domain Admins / RTCUniversalServerAdmins) .

    This might also help you:

    http://social.microsoft.com/Forums/en-US/communicationsserversetup/thread/0d412ce0-1598-4aa7-9b68-8289ab9f7e62/
    http://www.ocspedia.com/Misc/OCS_installation_Error.htm
    http://blog.shijaz.com/2008_05_01_archive.html (search for C3EC796C)

    /mk
    Friday, June 12, 2009 2:55 PM
  • I can find RTCService but RCTComponentService account is not present, which I was expecting. But I have TRCComponentUniversalServices in my AD

    I run the installation with Domin Admin priviliges, so we can eliminate this possibility

    During the installation, If i miss type password RTCComponentService, will it not create the account and subsicuently this problem occur. Is it a possibility?

    What steps I can take now to resolve it and finish my installation?


    Many Thanks.

    Friday, June 12, 2009 10:43 PM
  • Hi,

     

    That makes sense since the RTCService account is created first (if you do not change the name of this account)

     

    Domain Admin is good, but did you check RTCUniversalServerAdmins as well?

     

    I guess that the RTCComponentService user will not be created if you do not set a password and the default "Password Complexity Requirements" in the domain is on, but I think the setup program would warn at that.

    (I am not at my computers today so I can not test it now.)

     

    Rerun the installation and make sure you create users - give them other names if needed - the installation program will take care of the rest. After the installation - do not forget to set password never expires, if you are not strict on security...

     

    /mk

    Saturday, June 13, 2009 7:32 AM
  • Hi KM,

    1. Yes, I have TRCUniversalServerAdmins

    2. During the installation, when I had to enter password for RTCService and RTCComponentService accounts, I didn't receive any warning for password.

    3. Sorry I didin't understand your last advise. Can I just start the installation once again by double clicking SetupSE.exe without uninstalling anything or without taking any steps? Will the installation allow me to do this? Will not warn me for doubling up anything? 

      

    Sunday, June 14, 2009 4:20 AM
  • Hi
    Sorry for pushing this. I am waiting for your answer. Please let me what I should do next. Can I just start the installation once again by double clicking SetupSE.exe without uninstalling anything or without taking any steps? Will the installation allow me to do this? Will not warn me for doubling up anything? 

    Can I change something during the send attemp, such as adding extranl FQDN, selecting more options in applications servers?

    Thanks in advance.
    Monday, June 15, 2009 11:03 PM
  • When I am waiting, I can let know that I disable some services in the server where I am trying to installl OCSR2

    These are
    the services I stopped are

    Application Experience Lookup Service---------------------------Disable
    Application Layer Gateway Service-------------------------------Disable
    Automatic Updates-------------------------------------------------Disable
    Background Intelligent Transfer Service-------------------------Disable
    COM+ Event System (which also stoped two more services, System Event notifications and Com+System Application)
    Computer Browser-------------------------------------------------Disable
    DCOM Server Process Launcher----------------------------------Disable
    DHCP Client---------------------------------------------------------Disable
    Distributed Link Tracking Client-----------------------------------Disable
    Distributed Link Tracking Server----------------------------------Disable
    Distributed Transaction Coordinator------------------------------Disable
    DSM SA Connection Service---------------------------------------Disable
    DSM SA Data Manager---------------------------------------------Disable
    DSM SA Event Manager--------------------------------------------Disable
    DSM SA Shared Services------------------------------------------Disable
    Error Reporting Service--------------------------------------------Disable
    File Replication------------------------------------------------------Disable
    Help and Support---------------------------------------------------Disble
    Human Interface Device Access
    IAS Jet Database Access----------------------Stop
    IMAPI CD-Burning COM Service-----------------Disable
    Indexing Service-----------------------------Disable
    Intersite Messaging--------------------------Disable
    Kerberos Key Distribution Center-------------Disable
    License Logging------------------------------Disable
    Logical Disk Manager Administrative Service--Manual
    Messenger------------------------------------Disable
    Microsoft Software Shadow Copy Provider------Manual
    Net.Tcp Port Sharing Service-----------------Disable
    NetMeeting Remote Desktop Sharing------------Disable
    Network Connections--------------------------Manual
    Network DDE----------------------------------Disable
    Network DDE DSDM-----------------------------Disable
    Remote Registry------------------------------Disable
    Task Scheduler-------------------------------Disable
    Windows Firewall/Internet Connection Sharing (ICS)-Disable

    Tuesday, June 16, 2009 3:58 AM
  • I would revert all the services back to there defualt state until you have OCS properly working.  Then one-by-one you could disable those services as it's quite possible that stopping one of them could be causing issues.

    Have you installed OCS into a different domain in the same forest then was prepped?  It's not clear wheter you have the RTCService and RTCCompnentService accounts already created or you simply can't locate them in your forest?
    Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS
    Tuesday, June 16, 2009 12:09 PM
    Moderator
  • Thanks Jeff,
    I just stoped those services according to Microsoft documenthttp://technet.microsoft.com/en-us/library/dd441384(office.13).aspx 
    but I have put them back now. I have single domain and I check before the installation strat that RTCServices and RTCComponentService account were not present in my AD

    1. I was trying to install the ocs with "remote desktop connection" with domain admin account, not from console. Do you think it might be an issue

    2. Can I share my SRV Record and SRV A record with you 

    > set type=srv
    > _sipinternaltls._tcp.xxx.qum
    Server:  server-dc.xxx.qum
    Address:  10.1.50.20

    _sipinternaltls._tcp.xxx.qum    SRV service location:
              priority       = 0
              weight         = 0
              port           = 5061
              svr hostname   = server-comms.xxx.qum
    server-comms.xxx.qum    internet address = 10.1.50.40

    -----------------------
    DNS A recrod, where my OCS server  name is server-comms

    Server-comms Properties>
               Host (A)
               Host (uses parent domin if left blank): ------------- server-comms
               Fully qualified domain name(FQDN)-----------------server-comms.xxx.qum
              Ip address----------------------------------------------10.1.50.40

    ------------------------------------------------

    or the last possibility, I can think of that somehow I mistype password for RTCServices and RTCComponentServices account where I can see just RTCServices account only but not RTCComponentServices account. 

    What do you suggest? 
                  Can I just double click setupSE.exe and run the setup one more time without changing anything. Last time I left extranal FQDN blank, but according to your article I want to use meeting.xxx.org.au. 

    Please advice me.  

    my email address is khanmohammad100@hotmail.com
    I really want OCS to run within next two days. I am sure with your help I can do it. 
    Do you mind if I contact with you directly and i will post the solution later in this forum for everyone.

    I can't thanks enough

    • Edited by mkhan100 Wednesday, June 17, 2009 3:53 AM
    Tuesday, June 16, 2009 11:14 PM
  • I manage to successfully activate OCS R2 this time

    This time, I change the password for my RTCServices and add password for RTCComponentServices. I run the wizard from Console this time.



    Currently I am on the way to configure my certificate

    I will certainly update you how I am going.

    • Marked as answer by mkhan100 Thursday, June 18, 2009 12:56 AM
    Wednesday, June 17, 2009 6:11 AM
  • Jeff,

    At this moment, I am waiting for a UCC certificate from Digicert.


    I use my extranal FQDN name is Meeting.xxx.org.au. I am very concern how this FQDN will resolve when my SIP domain is XXX.qum. Will it be a big problem for me?


    I am anxiously waiting for the certificate to wait when I will finish my installation. One of the biggest steps will be now to Start the Services as I had lots of problem with my evaluation version at that point.

    I will keep update my work on this
    Wednesday, June 17, 2009 7:27 AM
  • I have fail to start due to    Starting Service Service Name: RtcQmsAgent.
    I don't need it at this moment. Any idea what to do


    ----------------------------------------------------------------------------------------------------


    Office Communications Server 2007 R2 Deployment Log 


          Office Communications Server 2007 R2 Deployment Log


                Time Logged:Thursday, June 18, 2009 5:26:38 PMExpand All
                Collapse All


                ActionAction InformationExecution Result

                Execute Action   Failure
                [0xC3EC79E8] One or more errors occurred while starting services.
                Please see individual service for more information.

                Starting Service Service Name: RTCSRV
                Descriptive Name: Office Communications Server Front-End
                Service Status: Started
                 Success


                Starting Service Service Name: RTCACPMCU
                Descriptive Name: Office Communications Server Telephony
    Conferencing
                Service Status: Started
                 Success


                Starting Service Service Name: RTCIMMCU
                Descriptive Name: Office Communications Server IM Conferencing
                Service Status: Started
                 Success


                Starting Service Service Name: RTCDATAMCU
                Descriptive Name: Office Communications Server Web Conferencing
                Service Status: Started
                 Success


                Starting Service Service Name: RTCAVMCU
                Descriptive Name: Office Communications Server Audio/Video
                Conferencing
                Service Status: Started
                 Success


                Starting Service Service Name: RTCASMCU
                Descriptive Name: Office Communications Server Application Sharing
                Service Status: Started
                 Success


                Starting Service Service Name: RtcQmsAgent
                Descriptive Name: Office Communications Server Monitoring Agent
                Service Status: Error
                 Failure
                [0xC3EC79E6] Service failed to start as requested.

                Starting Service Service Name: RTCCAA
                Descriptive Name: Office Communications Server Conferencing
    Attendant
                Service Status: Started
                 Success


                Starting Service Service Name: RTCCAS
                Descriptive Name: Office Communications Server Conferencing
                Announcement
                Service Status: Started
                 Success


                Starting Service Service Name: RTCACD
                Descriptive Name: Office Communications Server Response Group
                Service Status: Started
                 Success


                Starting Service Service Name: RTCCCS
                Descriptive Name: Office Communications Server Outside Voice Control
                Service Status: Started
                 Success

     

    DIV1

    Thursday, June 18, 2009 7:03 AM
    • Marked as answer by mkhan100 Friday, June 19, 2009 2:58 AM
    Friday, June 19, 2009 2:58 AM
  • I was having the same issue and it was to do with the password entered for the service acounts.  As soon as I dropped back to a complex password with no spaces and about 9 characters and no spaces the wizard completed.
    Mick Huxley
    • Proposed as answer by Mick Huxley Friday, June 26, 2009 7:42 AM
    • Marked as answer by mkhan100 Wednesday, July 8, 2009 12:09 AM
    Friday, June 26, 2009 7:42 AM