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Validation successful - Then Windows not Genuine - REPEATEDLY!! RRS feed

  • Question

  • I  am the IT administrator at our church which has about 16 PC's.  One of these, running XP Home SP2 is showing persistent validation problems.  I validate Windows successfully but then I am warned that Windows is not genuine after rebooting.    Diagnostics tool stalls when checking the Active X control in IE7 but runs properly and continues to succesful validation in Firefox.    H - E - L - P ! ! !
    • Moved by Stephen Holm Tuesday, September 30, 2008 5:00 PM Moving To XP Forum (Moved from Windows Vista Validation Issues (Windows Vista) to Windows XP Genuine Advantage Validation Issues (Windows XP))
    Tuesday, September 30, 2008 12:18 PM

Answers

  • Hello Inspiredron,


    Thank you for posting in the WGA Forum. We need to move your post to the WGA XP forum since this pertains to XP and not Vista. Please vist this thread @ http://social.microsoft.com/forums/en-US/genuinewindowsxp/threads/ .  In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.



    Take care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Carl-S Thursday, October 9, 2008 7:16 PM
    Tuesday, September 30, 2008 4:48 PM
  • Inspiredron,



    Microsoft Giving Programs.  

    Eligibility Requirements for Microsoft Grant and Software Programs

    Nonprofit organizations that meet the general eligibility criteria are encouraged to submit proposals for funding by Microsoft giving programs.


    There you will find a phone number.  Please call the number and select option 3, and then option 1.  The Microsoft representative here can better assist you with your question. Guidance on how to apply for the Microsoft Giving Programs is also available at the following URL:

    http://www.microsoft.com/about/corporatecitizenship/citizenship/giving/apply/default.mspx

     The above link has some great information which may also further assist your organization. Please note we do not know all of the details but you may call and inquire about the program. 

    Thank you again for contacting us in the Windows Genuine Advantage (WGA) program forums. 



    Take care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Carl-S Thursday, October 9, 2008 7:16 PM
    Tuesday, September 30, 2008 4:59 PM

All replies

  • Hello Inspiredron,


    Thank you for posting in the WGA Forum. We need to move your post to the WGA XP forum since this pertains to XP and not Vista. Please vist this thread @ http://social.microsoft.com/forums/en-US/genuinewindowsxp/threads/ .  In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.



    Take care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Carl-S Thursday, October 9, 2008 7:16 PM
    Tuesday, September 30, 2008 4:48 PM
  • Inspiredron,



    Microsoft Giving Programs.  

    Eligibility Requirements for Microsoft Grant and Software Programs

    Nonprofit organizations that meet the general eligibility criteria are encouraged to submit proposals for funding by Microsoft giving programs.


    There you will find a phone number.  Please call the number and select option 3, and then option 1.  The Microsoft representative here can better assist you with your question. Guidance on how to apply for the Microsoft Giving Programs is also available at the following URL:

    http://www.microsoft.com/about/corporatecitizenship/citizenship/giving/apply/default.mspx

     The above link has some great information which may also further assist your organization. Please note we do not know all of the details but you may call and inquire about the program. 

    Thank you again for contacting us in the Windows Genuine Advantage (WGA) program forums. 



    Take care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Carl-S Thursday, October 9, 2008 7:16 PM
    Tuesday, September 30, 2008 4:59 PM