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Validation fails with genuine Windows key RRS feed

  • Question

  • I have recently been installing Windows Defender on all our company PCs.
    We have genuine Windows licences for every PC, but I discovered that two machines had unintentionally had the same licence key used during installation. On one of these machines I used the KeyUpdateTool to change it to the licence allocated to that PC. This then validated successfully.

    The other machine, now the only one with its licence key, fails validation, presumably because Microsoft's database has recorded the duplication. How can I validate this computer?

    Thanks,
    Tom
    Friday, July 7, 2006 10:51 AM

Answers

  • To help me understand the issue further can you please follow the steps below for the computer that fails validation.

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

     

    Thanks,

    Friday, July 7, 2006 1:29 PM
  • Well this is embarrassing, I thought I'd checked the COA stickers, turns out both machines needed their product key changing. I've now changed the key on the second PC to the one on its sticker and it has validated.

    Sorry for wasting your time.
    Friday, July 21, 2006 10:15 AM

All replies

  • To help me understand the issue further can you please follow the steps below for the computer that fails validation.

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

     

    Thanks,

    Friday, July 7, 2006 1:29 PM
  • The results from the failed validation are:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-BPF4K-32P94-CJX73
    Windows Product Key Hash: BHn3eLj+5E4JLSyMRO7RDvb5vlo=
    Windows Product ID: 55274-640-9082612-23167
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: XBLS48D
    ID: 523e7dfe-73a8-40bd-bbee-9ab42b95cc3d
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>523e7dfe-73a8-40bd-bbee-9ab42b95cc3d</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-CJX73</PKey><PID>55274-640-9082612-23167</PID><PIDType>1</PIDType><SID>S-1-5-21-1645522239-1078145449-1202660629</SID><SYSTEM><Manufacturer>SiS</Manufacturer><Model>730S</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>062710                          </Version><SMBIOSVersion major="2" minor="3"/><Date>19970715000000.000000+000</Date></BIOS><HWID>E17B3E9F0184A043</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, July 10, 2006 8:28 AM
  • I posted the results from the failed validation, could you provide some help please?
    Wednesday, July 19, 2006 9:13 AM
  • Solwm,

    Like you said, it has to do with the Product key being invalid.. Also, you have an older version of WGA. Please go to http://www.microsoft.com/genuine and click validate, see if that solves the problem. If not, download the updated file manually by clicking this link: http://go.microsoft.com/fwlink/?linkid=69498 and running the file. That will most likely not solve the Invalid Product Key problem though.

    I am curious, are these comptuers made by a systembuilder? (Dell, Gateway, etc) If they are, you should have a COA sticker on the side or back (bottom if they are laptops) containing the Product Key. Could you see the Key on the sticker matches the last 15 digits in the line that says "Windows Product Key" of the diagnostics tool.

    Thanks,

    Wednesday, July 19, 2006 2:09 PM
  • Well this is embarrassing, I thought I'd checked the COA stickers, turns out both machines needed their product key changing. I've now changed the key on the second PC to the one on its sticker and it has validated.

    Sorry for wasting your time.
    Friday, July 21, 2006 10:15 AM