OneCare cannot see my WD external back up drive RRS feed

  • Question

  • I have the same problem.  I tried what you suggested and when I tried to back up the few files I got the message "Windows Live OneCare cannot find the current backup device: E/  Please connect the drive and click OK."  My new drive is drive E and I can open it and see what is on it.  One Care simply does not recognize it because it is a different brand than the other drive I had which crashed.  Any other suggestions?

    Tuesday, October 14, 2008 1:22 PM


  • I assume that "same problem" refers to another thread within the forum, but since you started a new one rather than replying, we don't know what that one was. No matter.

    Since you replaced the destination backup drive, you will need to reset your backup plan and start a new full backup.

    Open OneCare

    Click Change Settings

    backup tab

    Click Configure Backup

    Click change settings in the lower left

    Make sure that the first screen for Centralized Backup has "No Centralized backup" selected

    Click your PC on the left.

    Uncheck the selection for "Turn on backup for this PC."

    Click Next and save the revised plan.


    Go back to the backup tab, configure backup and click Change Settings in the lower left once again.

    Select your PC and click.

    Click Turn on backup

    Select the change location link and select the drive you want to use for backup

    Modify the schedule as desired for "When"

    Select the file types as desired for "What"

    Click next and save the revised plan with the new selection.


    If that still doesn't solve it, make sure that you didn't install any software provided with the new drive for backup that may be bocking OneCare from using it. And, if the problem persists, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Tuesday, October 14, 2008 3:50 PM