Answered by:
Cannot Activate Windows 7 Enterprise

Question
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Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-*****-*****-WYF4K
Windows Product Key Hash: 0pa5H86ALbRjUr8FUmt/7cOCY20=
Windows Product ID: 55041-008-1512946-86183
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {01778EE4-3430-408C-9E00-D933A21B1053}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{01778EE4-3430-408C-9E00-D933A21B1053}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1512946-86183</PID><PIDType>6</PIDType><SID>S-1-5-21-557466199-3116403547-984685961</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 2760p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68SOU Ver. F.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20110418000000.000000+000</Date></BIOS><HWID>42AA3207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-151294-03-1033-7601.0000-1422014
Installation ID: 015376489483570545841736533525997386278474615160843064
Processor Certificate URL: go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: go.microsoft.com/fwlink/?LinkID=88339
Use License URL: go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WYF4K
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 5/22/2014 12:26:14 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072F8F
HealthStatus: PASS
Event Time Stamp: 5:22:2014 12:25
WAT Activex: Registered
WAT Admin Service: RegisteredHWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAJJR8uyHhKK0UPIDONKsEjlzDHvE++6ZeLnM=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 162A
FACP HPQOEM 162A
HPET HPQOEM 162A
MCFG HPQOEM 162A
TCPA HPQOEM 162A
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
ASF! HPQOEM 162A- Changed type Noel D PatonModerator Friday, May 23, 2014 8:45 PM not a discussion
Thursday, May 22, 2014 4:59 PM
Answers
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This is not a real fix. It only stops the symptom from appearing because the Automatic Updates are turned off. Those updates being off will make the system vulnerable to future exploits as the OS will not be patched to deal with them. Also this may only be delaying the inevitable for another couple of months.
If there is an issue with the Product Key being blocked, it will immediately become non-Genuine again if any updates are run. The real solution is to find out from Microsoft why the Key is blocked. This should be done via the school's IT department and should not require you to use your own credit card.
Please do not read this sentence. Please ignore the previous sentence.
- Proposed as answer by Noel D PatonModerator Wednesday, June 4, 2014 6:35 AM
- Marked as answer by Noel D PatonModerator Saturday, July 5, 2014 7:51 AM
Tuesday, May 27, 2014 7:48 PM
All replies
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This is a student machine. I have reinstalled (upgrade) Windows 7 SP1 Enterprise using our Volume License version. I have entered our volume license key. The system still says the version of Windows is not genuine and will not activate.Thursday, May 22, 2014 5:05 PM
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Please review this article. If still unable to activate, you will need to contact the entity that issued you the Volume License product key and ask for assistance.
Carey Frisch
Thursday, May 22, 2014 7:29 PMModerator -
That article refers only to KMS installations. This one is a Volume MAK. The error they are getting is saying that the Product Key has been blocked and/or is invalid.
Please do not read this sentence. Please ignore the previous sentence.
Thursday, May 22, 2014 8:35 PM -
Thank you Kamin for pointing out that this is a Volume MAK key situation and Carey Frisch has given a pointer to an article that only applies to a KMS situation.
I should add that the key I used was gotten today directly from the Microsoft Volume License Service Center today and certainly should be valid.
The student had installed unauthorized Chinese software. I used our Windows 7 Enterprise installation media for the upgrade reinstallation (trying to save the installed programs and user settings).
Thursday, May 22, 2014 8:41 PM -
If you mean unauthorized Chinese language OS then you may have to wipe and do a full reinstall rather than an upgrade. If so, you should be able to back up any desired data.
Please do not read this sentence. Please ignore the previous sentence.
- Edited by Kamin of Ressik Thursday, May 22, 2014 10:42 PM
Thursday, May 22, 2014 10:42 PM -
Did you not read "Method 1: Use a Multiple Activation Key instead of KMS activation" in the article I referenced?
Carey Frisch
- Edited by Carey FrischMVP, Moderator Friday, May 23, 2014 1:57 AM edit
Friday, May 23, 2014 1:55 AMModerator -
Friday, May 23, 2014 2:22 AMModerator
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Yes, I did read it and I had done that before I submitted the case, so I know that will not fix the problem.Friday, May 23, 2014 11:32 AM
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Did you not read "Method 1: Use a Multiple Activation Key instead of KMS activation" in the article I referenced?
This article only refers to a system that is showing as a KMS install because it says "the product key should be changed to an MAK". Rocky Hill's system shows as an MAK already. Also the article references an error code (8007232B) that is not show in their report. Their report is giving C004C4A2 as an error code which indicates a Blocked or Invalid Product Key.
Carey Frisch
Please do not read this sentence. Please ignore the previous sentence.
Friday, May 23, 2014 3:15 PM -
This issue is beyond the scope of this forum and can be resolved by contacting Microsoft Activation Support.
Carey Frisch
Friday, May 23, 2014 4:50 PMModerator -
Well I've already told her the problem and she agreed. She has a valid Volume MAK Product Key, but needs to do a full reinstall rather than an upgrade due to counterfeit software being on the system. So not really beyond the scope of the forum at all.
Please do not read this sentence. Please ignore the previous sentence.
Friday, May 23, 2014 6:37 PM -
The Key is a Volume MAK Key - and has been blocked from activation by the MS servers, presumably for abuse.
You also have a problem with the system clock - the system time appears to be different to the server clock on the validation servers.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Friday, May 23, 2014 8:43 PMModerator -
FYI: Windows 7 Volume Licenses are only for "upgrades".
Quote: "Volume Licensing provides only Windows upgrade licenses. Before you are eligible to acquire an upgrade license for the Windows desktop PC operating system through Microsoft Volume Licensing programs, you must first have licensed and installed a qualified full desktop operating system on your device."
Ref: FAQ
Carey Frisch
Saturday, May 24, 2014 2:37 AMModerator -
Carey, the information posted clearly shows that this is an HP machine that has a valid base license. In fact, it has a Windows 7 Professional OEM license which is certainly a valid base for upgrade. However, already told you this is an Academic customer, therefore this machine could have been licensed for an OS that cannot be detected by the install and it is still a valid upgrade using their academic agreement. This is a technical issue, not a legal issue and we should leave the legal arguments to those with law degrees, my degree is in Computer Science.
If one is doing an upgrade install of a valid Volume version of windows, then the machine should not have to be wiped clean just to keep Microsoft activation happy. The machine otherwise works perfectly but the messages about having a non-genuine version of Windows are distressing. Lets find a better solution for this customer. I understand that Microsoft needs to cut down on OS theft, but customers who are paying the bill shouldn't be hurt by that process.
For those not familiar with the special academic case, even some versions of Unix are valid as a base OS for the VL upgrade as is MAC OS installed by Apple and even Windows 98 and starter and home editions of Windows.
If the school's MAK key has been blocked, then Microsoft needs to issue the school a new key. Since the VLSC reports that 11/1000 activations have been done with this key, I doubt that the key has actually been blocked.
Since problems with Activation referred me here, your link to Activation Support will send me in circles. Is that really helpful?
I will check the system clock when I return to the customer on Tuesday, thanks for pointing that out to me, Noel.
Saturday, May 24, 2014 3:24 PM -
This peer-to-peer forum has no way of knowing why Microsoft supposedly blocked a Windows 7 Enterprise volume license product key. That's why I suggested that you contact them so they can provide you with an answer.
Carey Frisch
Sunday, May 25, 2014 5:50 AMModerator -
This seems to have resolved the student's issue: http://itratha.blogspot.com/2013/01/how-to-remove-windows-7-is-not-genuine.html
I was unable to find a way to contact Microsoft though other channels even though this school has a volume license agreement. No, I am not going to open a case using my credit card for this issue.
Walter of Mardovar
Tuesday, May 27, 2014 6:29 PM -
This is not a real fix. It only stops the symptom from appearing because the Automatic Updates are turned off. Those updates being off will make the system vulnerable to future exploits as the OS will not be patched to deal with them. Also this may only be delaying the inevitable for another couple of months.
If there is an issue with the Product Key being blocked, it will immediately become non-Genuine again if any updates are run. The real solution is to find out from Microsoft why the Key is blocked. This should be done via the school's IT department and should not require you to use your own credit card.
Please do not read this sentence. Please ignore the previous sentence.
- Proposed as answer by Noel D PatonModerator Wednesday, June 4, 2014 6:35 AM
- Marked as answer by Noel D PatonModerator Saturday, July 5, 2014 7:51 AM
Tuesday, May 27, 2014 7:48 PM -
That method simply doesn't resolve anything - it merely hides the problem.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Tuesday, May 27, 2014 9:19 PMModerator -
It may not fix all cases, but the computer did activate via Microsoft. We then turned updates back on and hundreds of them applied with no problem. I am sure the problem is NOT that the key was blocked, but something else about the Windows Genuine check.
Again, this is an HP machine with a valid Windows 7 Professional license. The customer is a school with a volume purchase agreement that covers all students for Windows upgrades. The student did something stupid to the machine and we reinstalled Windows 7 Enterprise as an upgrade to try to fix the problem. This is not a case of pirated Microsoft software.
We may have to wipe the machine clean and reinstall in a few months, but today it is looking pretty good.
Walter of Mardovar
Tuesday, May 27, 2014 9:23 PM -
Automatic updates have been turned back on and updates applied OK. We did find a rogue KMS reply agent with Security Essentials in the machine and removed it that may have been part of the problem. We still have not put back KB971033, but all other important and critical updates have been accepted. While Microsoft may not approve, this is the fix for us right now for this student, we are closing the case and giving it back to him.
I am the school IT department and despite having a Open Value agreement, I can find no telephone support that doesn't ask for a credit card for this issue. I think it is time to call the Microsoft sales office.
Wednesday, May 28, 2014 1:41 PM -
No, it allowed us to move forward and get the student back to work. It also allowed us to install Security Essentials which may have found the root cause of the activation failure.Wednesday, May 28, 2014 1:43 PM
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No, it allowed us to move forward and get the student back to work. It also allowed us to install Security Essentials which may have found the root cause of the activation failure.
It certainly would have helped us understand the problem if you had given some specifics as to why you reinstalled Windows 7 Enterprise in the first place.
i.e. "The student did something stupid to the machine and we reinstalled Windows 7 Enterprise as an upgrade to try to fix the problem."
Please review: Reinstalling your compromised computer
Carey Frisch
- Edited by Carey FrischMVP, Moderator Wednesday, May 28, 2014 6:44 PM edit
Wednesday, May 28, 2014 6:40 PMModerator