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Cannot Activate Windows 7 Enterprise RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-*****-*****-WYF4K
    Windows Product Key Hash: 0pa5H86ALbRjUr8FUmt/7cOCY20=
    Windows Product ID: 55041-008-1512946-86183
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {01778EE4-3430-408C-9E00-D933A21B1053}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{01778EE4-3430-408C-9E00-D933A21B1053}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1512946-86183</PID><PIDType>6</PIDType><SID>S-1-5-21-557466199-3116403547-984685961</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 2760p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68SOU Ver. F.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20110418000000.000000+000</Date></BIOS><HWID>42AA3207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-008-151294-03-1033-7601.0000-1422014
    Installation ID: 015376489483570545841736533525997386278474615160843064
    Processor Certificate URL: go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WYF4K
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 5/22/2014 12:26:14 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: PASS
    Event Time Stamp: 5:22:2014 12:25
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAJJR8uyHhKK0UPIDONKsEjlzDHvE++6ZeLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  162A   
      FACP   HPQOEM  162A   
      HPET   HPQOEM  162A   
      MCFG   HPQOEM  162A   
      TCPA   HPQOEM  162A   
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      ASF!   HPQOEM  162A   

    Thursday, May 22, 2014 4:59 PM

Answers

  • This is not a real fix.  It only stops the symptom from appearing because the Automatic Updates are turned off.  Those updates being off will make the system vulnerable to future exploits as the OS will not be patched to deal with them.  Also this may only be delaying the inevitable for another couple of months.

      

    If there is an issue with the Product Key being blocked, it will immediately become non-Genuine again if any updates are run.  The real solution is to find out from Microsoft why the Key is blocked.  This should be done via the school's IT department and should not require you to use your own credit card.


    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, May 27, 2014 7:48 PM

All replies

  • This is a student machine. I have reinstalled (upgrade) Windows 7 SP1 Enterprise using our Volume License version. I have entered our volume license key. The system still says the version of Windows is not genuine and will not activate.
    Thursday, May 22, 2014 5:05 PM
  • Please review this article.  If still unable to activate, you will need to contact the entity that issued you the Volume License product key and ask for assistance.

    Carey Frisch

    Thursday, May 22, 2014 7:29 PM
    Moderator
  • That article refers only to KMS installations.  This one is a Volume MAK.  The error they are getting is saying that the Product Key has been blocked and/or is invalid.

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, May 22, 2014 8:35 PM
  • Thank you Kamin for pointing out that this is a Volume MAK key situation and Carey Frisch has given a pointer to an article that only applies to a KMS situation.

    I should add that the key I used was gotten today directly from the Microsoft Volume License Service Center today and certainly should be valid.

    The student had installed unauthorized Chinese software. I used our Windows 7 Enterprise installation media for the upgrade reinstallation (trying to save the installed programs and user settings).

    Thursday, May 22, 2014 8:41 PM
  • If you mean unauthorized Chinese language OS then you may have to wipe and do a full reinstall rather than an upgrade.  If so, you should be able to back up any desired data.

    Please do not read this sentence. Please ignore the previous sentence.


    Thursday, May 22, 2014 10:42 PM
  • Did you not read "Method 1: Use a Multiple Activation Key instead of KMS activation" in the article I referenced?

    Carey Frisch


    Friday, May 23, 2014 1:55 AM
    Moderator
  • Friday, May 23, 2014 2:22 AM
    Moderator
  • Yes, I did read it and I had done that before I submitted the case, so I know that will not fix the problem.
    Friday, May 23, 2014 11:32 AM
  • Did you not read "Method 1: Use a Multiple Activation Key instead of KMS activation" in the article I referenced?

    Carey Frisch


    This article only refers to a system that is showing as a KMS install because it says "the product key should be changed to an MAK".  Rocky Hill's system shows as an MAK already.  Also the article references an error code (8007232B) that is not show in their report.  Their report is giving C004C4A2 as an error code which indicates a Blocked or Invalid Product Key.

    Please do not read this sentence. Please ignore the previous sentence.

    Friday, May 23, 2014 3:15 PM
  • This issue is beyond the scope of this forum and can be resolved by contacting Microsoft Activation Support.

    Carey Frisch

    Friday, May 23, 2014 4:50 PM
    Moderator
  • Well I've already told her the problem and she agreed.  She has a valid Volume MAK Product Key, but needs to do a full reinstall rather than an upgrade due to counterfeit software being on the system.  So not really beyond the scope of the forum at all.

    Please do not read this sentence. Please ignore the previous sentence.

    Friday, May 23, 2014 6:37 PM
  • The Key is a Volume MAK Key - and has been blocked from activation by the MS servers, presumably for abuse.

    You also have a problem with the system clock - the system time appears to be different to the server clock on the validation servers.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, May 23, 2014 8:43 PM
    Moderator
  • FYI:  Windows 7 Volume Licenses are only for "upgrades".

    Quote: "Volume Licensing provides only Windows upgrade licenses. Before you are eligible to acquire an upgrade license for the Windows desktop PC operating system through Microsoft Volume Licensing programs, you must first have licensed and installed a qualified full desktop operating system on your device."

    Ref:  FAQ


    Carey Frisch

    Saturday, May 24, 2014 2:37 AM
    Moderator
  • Carey, the information posted clearly shows that this is an HP machine that has a valid base license. In fact, it has a Windows 7 Professional OEM license which is certainly a valid base for upgrade. However,  already told you this is an Academic customer, therefore this machine could have been licensed for an OS that cannot be detected by the install and it is still a valid upgrade using their academic agreement. This is a technical issue, not a legal issue and we should leave the legal arguments to those with law degrees, my degree is in Computer Science.

    If one is doing an upgrade install of a valid Volume version of windows, then the machine should not have to be wiped clean just to keep Microsoft activation happy. The machine otherwise works perfectly but the messages about having a non-genuine version of Windows are distressing. Lets find a better solution for this customer. I understand that Microsoft needs to cut down on OS theft, but customers who are paying the bill shouldn't be hurt by that process.

    For those not familiar with the special academic case, even some versions of Unix are valid as a base OS for the VL upgrade as is MAC OS installed by Apple and even Windows 98 and starter and home editions of Windows.

    If the school's MAK key has been blocked, then Microsoft needs to issue the school a new key. Since the VLSC reports that 11/1000 activations have been done with this key, I doubt that the key has actually been blocked.

    Since problems with Activation referred me here, your link to Activation Support will send me in circles. Is that really helpful?

    I will check the system clock when I return to the customer on Tuesday, thanks for pointing that out to me, Noel.

    Saturday, May 24, 2014 3:24 PM
  • This peer-to-peer forum has no way of knowing why Microsoft supposedly blocked a Windows 7 Enterprise volume license product key.  That's why I suggested that you contact them so they can provide you with an answer.

    Carey Frisch

    Sunday, May 25, 2014 5:50 AM
    Moderator
  • This seems to have resolved the student's issue: http://itratha.blogspot.com/2013/01/how-to-remove-windows-7-is-not-genuine.html

    I was unable to find a way to contact Microsoft though other channels even though this school has a volume license agreement. No, I am not going to open a case using my credit card for this issue.


    Walter of Mardovar

    Tuesday, May 27, 2014 6:29 PM
  • This is not a real fix.  It only stops the symptom from appearing because the Automatic Updates are turned off.  Those updates being off will make the system vulnerable to future exploits as the OS will not be patched to deal with them.  Also this may only be delaying the inevitable for another couple of months.

      

    If there is an issue with the Product Key being blocked, it will immediately become non-Genuine again if any updates are run.  The real solution is to find out from Microsoft why the Key is blocked.  This should be done via the school's IT department and should not require you to use your own credit card.


    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, May 27, 2014 7:48 PM
  • That method simply doesn't resolve anything - it merely hides the problem.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, May 27, 2014 9:19 PM
    Moderator
  • It may not fix all cases, but the computer did activate via Microsoft. We then turned updates back on and hundreds of them applied with no problem. I am sure the problem is NOT that the key was blocked, but something else about the Windows Genuine check.

    Again, this is an HP machine with a valid Windows 7 Professional license. The customer is a school with a volume purchase agreement that covers all students for Windows upgrades. The student did something stupid to the machine and we reinstalled Windows 7 Enterprise as an upgrade to try to fix the problem. This is not a case of pirated Microsoft software.

    We may have to wipe the machine clean and reinstall in a few months, but today it is looking pretty good.


    Walter of Mardovar

    Tuesday, May 27, 2014 9:23 PM
  • Automatic updates have been turned back on and updates applied OK. We did find a rogue KMS reply agent with Security Essentials in the machine and removed it that may have been part of the problem. We still have not put back KB971033, but all other important and critical updates have been accepted. While Microsoft may not approve, this is the fix for us right now for this student, we are closing the case and giving it back to him.

    I am the school IT department and despite having a Open Value agreement, I can find no telephone support that doesn't ask for a credit card for this issue. I think it is time to call the Microsoft sales office.

    Wednesday, May 28, 2014 1:41 PM
  • No, it allowed us to move forward and get the student back to work. It also allowed us to install Security Essentials which may have found the root cause of the activation failure.
    Wednesday, May 28, 2014 1:43 PM
  • No, it allowed us to move forward and get the student back to work. It also allowed us to install Security Essentials which may have found the root cause of the activation failure.

          It certainly would have helped us understand the problem if you had given some specifics as to why you reinstalled Windows 7 Enterprise in the first place. 

          i.e. "The student did something stupid to the machine and we reinstalled Windows 7 Enterprise as an upgrade to try to fix the problem."

          Please review: Reinstalling your compromised computer


    Carey Frisch



    Wednesday, May 28, 2014 6:40 PM
    Moderator