locked
Regarding memory and memory device RRS feed

  • Question

  • Hello, I own an Acer Aspire laptop. I purchased it with 6 gb of memory, but I play the PC game The Sims 3. This game quickly took up my memory, so I purchased a memory device that connects to my laptop with a USB cord with about 700 gb's of memory. The last time I tried playing the game, my laptop once again told me I did not have enough memory to support the game content. I was hoping someone could tell me how I can get the computer to use the memory device as a back up, because I thought I figured it out the first time I plugged the memory device in, my computer automatically asked me what I wanted to use the device for, and I chose the option for it to be a back up memory device so I'm not sure why it's still telling me I can't play the game.Thank you so much for you time!

    • Moved by Mike Kinsman Friday, August 15, 2014 6:11 PM off topic
    Thursday, August 14, 2014 11:43 AM

All replies

  • MB

    Can we get you computer specs so I can move this into the correct section?

    I doubt that SIms3 is using 6 gigs please run WPR as directed below.  Run the trace while you are playing sims 3

    There is no such thing as a USB device with 700 Gb of memory.  It may have 700 Gb of HD space but it is not memory.  Can you give us more information about this "device"

    *

    In order to diagnose your problem you will need to download and install the below


    Install the WPT (Windows Performance Toolkit) 
    Help with installation (if needed) is here


    When you have, open an elevated command prompt and type the following 
    WPRUI.exe (which is the windows performance recorder) and check off the boxes for the following:

    First level triage (if available), CPU usage, Disk IO.  


    If your problem is not CPU or HD then check off the relevant box/s as well (for example networking or registry)  Please configure yours as per the below snip

    Click Start


    Let it run for 60 secs or more and save the file (it will show you where it is being saved and what the file is called)

    Zip the file and upload to us on Onedrive (or any file sharing service) and give us a link to it in your next post.


    Wanikiya and Dyami--Team Zigzag

    Thursday, August 14, 2014 11:50 AM
  • Processor: Intel(R) Core(TM) i5-4210U CPU @1.70 GHz 2.40 GHz

    Installed memory (RAM): 6.00 GB (5.89 GB usable)

    System type: 64-bit Operating System, x64-based processor

    The device is an external hard drive that I purchased.

    Thursday, August 14, 2014 2:53 PM
  • MB

    External HD's have zero to do with memory.  Will wait for the trace from WPR..


    Wanikiya and Dyami--Team Zigzag

    Thursday, August 14, 2014 2:59 PM
  • What is an elevated command prompt?
    Thursday, August 14, 2014 3:57 PM
  • MB

    Ugh!!  If you had told us the OS I could tell you how to open one.  A generic answer is in search type CMD>renter>right click the title bar and run as admin>  Thats an elevated command prompt.


    Wanikiya and Dyami--Team Zigzag

    Thursday, August 14, 2014 4:29 PM
  • Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription.  This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please don’t ignore it.  The links I share below I’ve collected to help you get right where you need to go with your issue.

    For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here: http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx

    For Technical issues with Microsoft products that you might have as an IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at http://social.technet.microsoft.com/forums/en-us, and search for your product name.

    For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.

    If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here: http://community.dynamics.com/

    If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize!  Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing. 

    If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you!  It’s called the Where is the forum for…? forum and it’s here: http://social.msdn.microsoft.com/forums/en-us/whatforum/

    Moving to off topic. 

    Thanks, Mike


    MSDN and TechNet Subscriptions Support

    Friday, August 15, 2014 6:11 PM