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how do I get a refund RRS feed

  • Question

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    For a week I been trying to install onecare. It says uninstall trial version, but I get an error trying to uninstall. I never got an activation number, the live chat from support gives an error when I try to access. When I try to install from onecare website, it says I already have it. But it's red in te tray. This is so unacceptable, I'm going back to Nortons, I'm totally out of patience. I want a refund!
    Thursday, November 27, 2008 7:50 PM

Answers

  • Hello timmacpa, I'm sorry your One Care installation has become troublesome. To get a refund you have to contact support but it seems that the support links are not working for you. Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.

    If you would like to have One Care installed and working properly I may be able to help if you would post back both the reason for the red icon ( open One Care and you will see an "Action to take" ) and the exact error you get when attempting to uninstall One Care.  

     

    Friday, November 28, 2008 3:12 PM
    Moderator